Premier Inn London Stratford

Location is very good, close to Westfield shopping mall and Stratford underground. Check in and out process is very smooth and fast. All staff are very friendly, breakfast is enjoyable. However, the room cleanliness is really low quality, I can see dirty spots on lines and sofa. And I got bite as well.

Great location and perfect if you’re travelling into London via Stansted airport. Only 2 working lifts for 10 floors can be a pain at times

Nice breakfast nice room nice environment

The Hotel is situated in the best place possible. It is clean and quiet. My only issue was that the family room was small with no space to move around.

Great place for Westfield shopping right on next door great room comfy bed and lovely breakfast before a hard day shopping

Well! Where do I start? Check in was ok I guess nothing to note there particularly, but the welcome was a little below par. It only went downhill from there. Our evening meal was absolutely shocking. The starters arrived and were 'ok'. The main course then arrived whilst we still had all the plates on the table. The pizza and the chips were cold, they forgot our sides as well, so we had to chase that up. Shortly afterwards we asked for some more drinks. The staff were absent throughout the meal and only appeared were delivering a meal. After 20+mins, we asked about our drinks which they eventually brought over. Our daughter took a trip round the room, the staff were all hanging round the bar chatting. When the drinks eventually turned up we told them we would not be paying for them due to the shocking service. Our finished plates sat on our table for at least an hour before we went looking for staff again to ask about our desert! This resulted in a 17+ minute wait for a chocolate brownie. We asked for the manager, who proceeded to shrug his shoulders at me when I dared to complain, and said "no i didn't! It's just a gesture that I do" are you for real?? Is this really an appropriate attitude for a manager? We told him we were not paying for our drinks or the onion rings or extra chips, to which he replied "oh I see you are on the meal deal" as if we are just trying to get something for nothing. I seriously suggest he takes part in management training as it left a lot to be desired. His final parting shot is that we were not welcome for dinner tomorrow!!! Like we will ever be coming here again! The feeling was the same generally in the restaurant with others leaving before before the meal was done. As we left we heard people in the reception refusing to stay in the hotel as "you can't even get the basics right!" No words! Sadly breakfast was equally appalling. Never again

We stayed in premier plus room so was on 10th floor, which are more expensive than standard rooms. The 3 lifts were extremely slow and outdated. Had to wait for a while for them. There will be very low pressure in toilet taps and shower. No facility for fresh air in the room so after the shower whole room will stay steamy . Very little natural light despite long summer days . Selected this for its location but will never like to go there again unless improvements are made

Stay at this Location everytime I visit London.. the staff and the company Premier Inn is truly 5 star services. Talented Monica and team are always happy to see me return and enrich my visit 😊 Breakfast and Dinner have fantastic arrangement and choice are truly amazing 👏