Premier Inn London Blackfriars

Team was kind and smiling and handled all situations promptly and efficiently. We took breakfast with my kids and food was really nice and kids eat for free! About the location, you have everything nearby and far from noise and crowds. Definitely we will come back here next time.

Have stayed here, many times over the past few years… Both with my husband & daughter This was a theatre trip, with my daughter Always choose this premier inn, as it’s so, convenient for the Blackfriars station, plus walking distance to different areas of London On check in, everyone was being offered a glass of Prosecco (never had this before) very welcoming!! Check in quick, despite queue.. We had a twin room, which was clean, comfortable beds, and quiet Breakfast was lovely, lots of choice, cooked food hot & fresh Staff working quickly, clearing away plates etc Will return on our next visit to London

Thanks so much to Sandeep on reception, he went above and beyond not only checking me in, but I also had other issues that he helped me with such as printing that I needed for a work emergency. He made sure I had everything I needed and then some, all whilst continuing to help other guests to make sure they had a great experience.

The check in machines were not working (again). but a member of staff took my paperwork and sorted me out in the back office. On our way back down in the lift we met a lovely member of the housekeeping team who chatted to us about our plans - when we got back that night we found a box of chocolates and a card from her in our room!!! My only gripe was that there was only 1 set off towels for us to share and we only noticed it when we were showering in the morning. If a room is booked for 2 people then I think 2 sets should be standard? the room was super clean, well supplied with coffee pods and water plus amazing central location. We book Premier Inn a lot for both business and private - very reliable and such friendly staff.

Does what is says on the tin, room very clean, Good location. still rather expensive for a chain hotel,

Was perfect for the Blackfriars underground just round the corner and exploring London. Good Breakfast, friendly staff.

I was in London ahead of my colleague. I'd had a long day of meetings and site visits and was looking forward to taking a shower and relaxing in my room for an hour, ahead of my colleague's arrival. The reception staff wouldn't allow me to check in to my room because the card that was paying for both our rooms was with my colleague (he was on his way on a train and due to arrive an hour later). The hotel had all our details and I found that pretty bad customer service not to allow me to check into my room. I asked if I could at least, get a drink and put it on the room bill (as we were staying for business and so we would be paying on the business credit card). I was told I couldn't do that either. I wasn't even offered a drink as an inconvenience for not allowing me to check-in. Once my colleague arrived, we checked into our rooms. I was given room 10, which looked like an accessible room (I didn't book this type of room). The sink was so low it only came up to my mid-thigh, this wasn't suitable for me as I have a bad back and didn't want to stoop over the sink to use it. The hanging rail was so low that when I hung my dress up it crumpled up at the bottom, I couldn't understand why there wasn't a higher rail too, so that the room was also suitable for a person not requiring everything to be at a low height. I went to reception to ask if I could be moved to a non-accessible room. I was kept waiting a long time and quite a few people were waiting, because it didn't seem as if there were enough staff working, and those that were, were stretched across making drinks, waiting in the restaurant and covering reception. I was told the hotel was fully booked and that if they moved me to another room, that would mean someone else would have to have my room. I explained that I didn't book an accessible room and that it wasn't suitable for me. The lady I spoke to moved me to room 15. Unfortunately, room 15's only improvement was that the hanging rail wasn't low, this room still had a very low sink, and no window to speak of. Oddly if it was an accessible room I couldn't see how someone in a wheelchair or with mobility issues could shower, because the room had a regular bath. I didn't ask to be moved again, I'd waited so long at the desk previously, and we needed to head out to dinner. I decided to have a shower before bed, the shower screeched continually, I tried the tap in a different place but it made no difference. Not a relaxing before-bed shower.