DoubleTree by Hilton London – West End Reviews

Check in process was very smooth and the facilities were clean and tidy. Very comfortable stay!

Doubletree Hilton is always my go-to and having saved more money via trip and Hilton not price matching, i was worried I would not get my Hilton benefits. However, I was able to choose my room to check in as per, however Hilton seems to have a habit now of when you arrive finding out room has been changed and they apparently upgrading you but it's not actual upgrade! I was given choice of 2 rooms eventually and still pleased with it, Nice view, although a tad noisy on 5th floor facing the main road. Ample space, comfy bed, good size bathroom. Breakfast was actually one of the nicest I've had in a hotel in a long time. Front desk was very helpful and easy to deal with. Bar allowed me to get ice and water to take to my room. Location was spot on with access to tube and buses. Would definitely recommend and would stay again.

Great location for west end shows, Covent Garden and British museum. Lovely hotel rooms and great modern bar. Good hot and cold buffet breakfast. Staff are friendly and helpful. The only downfall was our room was not ready when we arrived at 4.30pm. We had to wait 30 mins but they did give us a room upgrade.

In general it is a good hotel. But the lift is very small and only one is available. Two people with two luggages is the maximum. Room cleaning is quite late (around 3:30pm or later).

Excellent service from the staff all over. Could save energy by reducing the A/C in restaurant

We waited for so long to check-in, eventhough we arrived there within the time period.

The hotel lobby was lovely but when we went to our room it looked very tired ,really needed revamp.We wouldn't stay there again.

The room is relatively new and clean. The bathroom is quite big. The living environment is better than last year because it has been newly renovated. The service and staff are also very polite. All requests and needs can be solved in time. I will come again next time.

I was charged a non-refundable deposit of £100!

Send off your study abroad and visit the beautiful scenery of London

1. Accommodation. The double bed room was successfully booked online, and the deduction was really efficient. However, when we arrived at Check-in after 7:00 pm (required to check in at 3:00 pm), the service attitude of the front desk was poor. They said that there were no vacancies for the time being, and the cleaning was not done. We were exhausted. , Instead of struggling for a long time, I decided to change the twin room we booked into a disabled room, and it was on the first floor facing the street. Outside the window was the entrance and exit point of hotel linen and garbage trucks, and the noise was huge. Affected the child's next day's exam break, and went to the site to negotiate, and the Ctrip housekeeper was also communicating. After many twists and turns, it was meaningless, and the original judgment was upheld. There was only one handicapped room, and the others were all full, and it collapsed! (It is said that the hotel has reserved emergency rooms) 2. Dining. Originally we wanted to have a good meal at the restaurant on the first floor to relieve fatigue and the bad mood of check-in damage. As a result, after an old lady handed us the menu and sat down, there was no one for a long time. I waited for a long time and called the waiter for no feedback. I asked only Go out of the hotel and find another restaurant. Make no mistake! 3. Facilities. Even though the air conditioner in the handicapped room does not have warm air, and it is on the first floor, it is dark and cold, and the shower water is not hot, so we dare not take a bath at all for fear of catching a cold. Wait until the child is physically and mentally exhausted, puts on his clothes and falls asleep. The Ctrip housekeeper proposed that the discussion still failed, and a full refund can be made, and another hotel can be booked. It's already past 9 o'clock in the evening, and the child is asleep and will get up for the exam tomorrow morning. I can't afford it, I can only endure the unfair result! If we are here for a leisure tour, leave immediately! ! ! ! This is the first time I have encountered such a situation when going out for many years. Is it because of the problem with Ctrip or the service quality of the hotel at the moment of the epidemic! We can't be bothered. Tomorrow, I must book a hotel with a reasonable price, comprehensive services and excellent food and beverages through booking! ! !

This room type can see the London Eye is great

Too small, difficult to turn around

Nice room, very cost-effective