Very bad stay experience
Booked for two days, arrived at 8pm on the first night, said there were no rooms, arranged to stay at Mercure next door for one night, changed back to Indigo on the second day, compensated with a breakfast voucher
When leaving the next morning, both hotels shirked the responsibility of handling the luggage because the new room was not cleaned well
When I returned to the hotel in the afternoon, the front desk staff was changed, didn't know the situation, couldn't find the luggage, took a long time to handle it, and didn't have any apologetic attitude
After arriving at the new room, the hygiene was very bad, there was a big bug in the open cupboard, asked housekeeping to deal with it
The staff seemed inexperienced, used plastic bags to beat the bugs, and then the bugs flew everywhere...
Finally negotiated to change rooms, moved to the fifth floor, but it turned out to be the basement
(I booked a room upstairs at the beginning)
The overall experience was very bad
Original TextTranslation provided by Google