Jean-Philippe
December 7, 2021
We booked the hotel with breakfast included! When we wanted to take the breakfast, we were told that it was not included and had to pay an extra £10 per person (which we only did once). Despite the proof indicated on our voucher, the manager of the hotel did not want to hear anything and charged us with the CC. Worse, the risk we asked him to settle this via the Hotel.com reservation site, he replied that it was not his problem and that we had to take care of it ourselves.
Then we paid for WiFi (which we knew). We paid for 1 week because 4 days or one week = same price. On the third day the WiFi is cut off and of course the hotel does not want to know anything.
Finally we paid for the hotel parking for 4 days (48£). On our return, we receive an email to tell us that we had only paid for 3 days, that they could not charge us the difference but that should no longer happen!
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