Palace Court Hotel

Checking in failed at first. You are supposed receive an email just before check in at 3pm with check in details.it was never received, nor was it in the spam filter. Hence I phoned a telephone number and spoke to a person with poor English skills that just advice to show up. The hotel is basically worn down. I found an old used soap bar in the shower, a clocked zink and the room was VERY tiny. In fact so small that I was tripping over my suitcase when using the bath. Zink was still clocked after reporting for 3 days. Wall sockets were disengaged from the wall. No remote for the TV. Extreme hot room etc. The location is good. But my advice is fine another hotel.

Pleasantly surprised by everything, yes there wasn’t tea and coffee in your room, which many reviews seem to complain about, but it was cheap, amazing location (right in the centre of London) and had 24/7 entry. Recommend for anyone on a low budget. Would definitely stay again

I've been coming to London regularly for gigs for over 10 years now, up to 15 times a year, and i've stayed in as cheap accomodation as there is. Now i don't expect Buckingham Palace - as i always say, what do you want, a decent clean bed an room, it's somewhere to kip, shower and poo.. You ain't living in it, you're out all day, or should be. Once i had booked, emails start. 'As per our booking site, there is no reception staff............Well, the system is you get a code to get in the door and a code for a key box to retrieve your key / card, although in actuality, there is NO mention of this system whatsoever when i booked, as backed up by other negative reviewers. As they say, had i known there was no manned reception, i would NEVER have booked this hotel. We are not all techno whizzes, i certainly am not, i am steam driven, i avoid this stuff which is purely about driving down costs at the expense of service. So i am expecting aggro / inconvenience / inability to book in - even to the point i could end up not getting in and having to find another hotel, so i'm concened and worried. So i email them before i leave and say send all details to my text on phone - how hard can this be/ You are running a business in the SERVICE sector, respond to your customers. This does not happen, i blag my way in to the 'reception' area which to be honest i knew i would do being pretty savvy that way. As i hoped, i was helped by a kind lady who had actually managed to get through to someone ( they had ignored my calls ), who relayed my probs and i got codes and access to my room eventually - Fred Karno's Circus comes to mind. So i climb the stairs - there is a 110volt transformer and cables prevalent - ever heard of trip risk? H & S ? The room. Shoving a double bed in a single room don't make it a double pal. Small bathroom with small shower. No / incorrect bracket for shower head so when showering have to hold head in one hand and wash with the other. Come on! Ever heard of housekeeping inspection? Obviously not. Curtains are not wide enough or long enough - in essence, do not fit window. Window, by the way,is old, single glaze original sash. So cold, draughty and can be opened so high you could jump. H & S ? An offence - illegal. Mattress - beyond worn out! especially edge as it's been sat on so much. Room is so small all there is in it is a bed and a 'wardrobe' 18 inches square. with a tray and tea and coffee and kettle on it as ther is no where else in the room to put it. Dead classy. Therefore no chair so mattress becomes one. Nowhere apart from bed or floor for bags. Only 2 thin poor quality worn out pillows. Came back late at night - locks and handle and screws from door job lying on landing! Whome

We found a mouse in our room and when we told the receptionist to quote he said “oh yeah” as though this is that regular a problem it’s no big deal, took over an hour to be relocated to another room and no refund was given, absolutely disgusting

We have had a wonderful 2 days stay ,us as a family have absolutely loved staying here . It is very snug but it has been so comfortable.All four of us have slept amazingly the pillows weren't the best but oh well . It's central two everything , very happy with the room and stay .

Great location, 👍 perfect for all local amenities and short distances to main attractions. 👌 however, what lets the hotel down is the condition of the rooms, no air condition, no cold water, no parking, no breakfasts and,poorly maintained building. In summary, my family and i booked for two nights but stayed one.