Somerset Hotel Baker Street London

This hotel is a joke. It’s a 2-star but it’s unfair for paying guests. The reception is badly lit and unattended at most times. The entire building is like under construction. The bed has not been changed (yes, it’s got stains) and smelly. The walls are falling apart and the toilet is really bad that the sliding door comes off. Handle is a loose single screw.. very unhygienic and unsafe. Avoid this hotel at all cost.

Room had not been cleaned properly. found popcorn in the bed. The bed had been made but there was no way the sheets were fresh and clean. Never stay here again, very disappointed.

Nastiest place I have ever seen

This hotel was convenient for the Baker St area and fulfilled my requirements.

Hotel was sufficient for sleeping and that’s about it. Place was old and rundown, definitely needed a good paint job. Check-in was not helpful - it was later in the night and person at desk didn’t explain anything, we were told to pay upon check out and given 1 towel when 2 guests were staying. The next morning payment was finally taken as we were unknowingly about to be locked out of our room. We came home late that following night and the front door was locked so we used the doorbell to get in - the person at the front desk scolded us for not using a code provided for the front door - however we were never told about said code or given information about it. Fine place to stay if it’s in budget but don’t expect a stellar hotel.

I don't understand the bad ratings. My room was clean, warm and exactly what I wanted. Right in the heart of everything, as a solo female traveller I never felt unsafe. Everything was always open around and everything was well lit. Was easy to get to two major train stations with my suitcase. There are a lot of stairs and no lift, but the staff were super friendly and helped me with my suitcase to the top floor. They also helped me at 6am when I lost my key card. (thank you 🙏) The building is old, so expect it to not be in tip top shape. But they are actively making repairs. Regardless it's still a nice place to stay. Would absolutely stay again. Exactly what I was looking for.