Lovely place to stay, comfortable, clean, good kitchen amenities and nice restaurants nearby. We were concerned by some of the reviews but there was nothing at all to be worried about.
Follow the 3 step process as advised a few days before arrival you will get information and access with no problems.
Hold was released on our deposits (2 rooms) with 3 working days.
We needed bedding for one of the rooms (booked as a 2 but not a couple and we needed the sofa bed), this was arranged promptly… but if you do need the sofa bed it is worth booking as 3 people. At time of our booking it wouldn’t have cost more and would have ensured the bedding was already there.
Really friendly and helpful staff on email / phone.