Queens Hotel

Really small … no toilet… a single room cannot be sold for double. Nothing was good… old… orrible place

Great deal with brekkie, nice people. Clean

The staff are very friendly and accommodating, but unfortunately we felt our stay was not worth the price paid at all. We've stayed in cheaper hotels in London, all booked last minute who had a much higher standard of cleanliness and facilities. We found a number of things like dirty glasses and mugs, numerous hairs all over the bedsheets, a disgusting sink plug hole, a filthy remote control and a radiator that has evidently never been cleaned and didn't even work for a start. The small heater provided in the room made the most annoying clicking through the night and hardly heated the room at all. The wardrobe is so tiny that nothing actually fits inside, and it bashes against the bathroom door when open. The TV is really oddly placed (and is secured to the wall by the most filthy mount), so you can hardly see it when in the bed. The bed was one of the most uncomfortable I've ever slept in, with the mattress springs digging into our backs, and the freezing draft blowing in from the window above it. The room was incredibly cold, so we had to take the duvet from the single bed to layer up. Breakfast looked really promising, and we were looking forward to it. We arrived in the dining area and placed our order, but unfortunately the person who took our order completely forgot about it. Three other guests arrived into the dining area and got their breakfast served while we were still waiting on ours. We noticed the kitchen was being cleaned down, and upon asking how long our breakfast would be; we were met with confusion despite receiving our drinks 45 minutes previously. She did apologise and offer to make the breakfast, but we were already running late for an engagement so had to decline. On the second night, we tried to use the shower but it was really, really awful. The water gushes out at every angle except 'down' and sprays all over the bathroom even with the (broken) shower doors closed. The shower head was very high up, so I had to get my husband to help me turn the head in order to try a different setting. The only settings are 'Water gushing everywhere' or 'Forceful jet of scalding hot water'. I really struggled at this point and felt very upset that I couldn't even take a proper shower. Not only that, the water fills the shower tray very quickly meaning the pipe is probably blocked. As we were extremely busy this weekend, with lots of engagements and time restrictions, we couldn't justify complaining in case we were met with the possibility of changing hotels or moving rooms. This was not an option for us, as we simply needed a place to sleep and couldn't afford to have any sort of confrontation. We originally didn't want to leave a public review as I understand this is a small family business and wouldn't want to tarnish its reputation but we received no reply from the hotel and feel these issues need to be addressed.

Booked for 1 night for 3 people and I was very pleased with the room, it was clean and comfortable, bathroom was clean and there were really no faults with the room, perfect if you need a last minute booking, reception were very understanding when we arrived as we did arrive later than expected but they still managed to accommodate us which was very much appreciated, I think the only downfall was that there was only 6 milk in a room that sleeps 3 people, apart from that there is nothing to complain about

Just stayed at the hotel for 1 night,as a solo lady traveller I felt safe, with 24 hour reception. Staff were friendly, single room had everything you need ( no hairdryer) everything was clean. Had breakfast, you could have a cooked breakfast, also there was cereal/ yoghurt , plenty of choice . would recommend to stay there

It's dated but location is 5 minutes from the train station, the staff is very friendly, felt safe to walk in the late evening, great shower water pressure, price :)

Convenient, good value for money (for what I paid), pleasant staff.