Aspen Hotel

Very helpful and friendly staff helped went above and beyond for me! Had an issue with the booking system (not their fault) and they were able to completely sort it out for me straight away! Ten out of ten would recommend as convenient stay in a great place

To start off with when I arrived at the hotel in one corner of the car park. I noticed Old beds, bits of wardrobe glass windows. It just didn’t look very nice glass bottles on the floor smashed then we entered reception to where we was greeted by a very friendly man on reception also in reception was a big table with about 10 young adults all on laptops there was also two security men sat at the side of the door. I think the hotel was quite full on one side was the apartment where we stayed where you had to have a separate key to get in that side of the hotel as well as a key for your door on the other side of the hotel I think maybe people who needed temporary housing there was a lot of children playing football in the car park. I noticed the ball bouncing off some of the cars. I’m just glad I’ve parked my car elsewhere for the room, it was clean when we got in there all the windows were open and it was freezing so we shut them straight away. The radiators worked sometimes then didn’t and at night because the windows were that old and didn’t seal properly you could hear all the traffic all night long which kept my daughter awake all night more or less would definitely not stay there again, knowing what I know now

Most of things are good and basic apartment. Need to improve quality of Wifi and some kitchen appliance quite old.

The property offered a great location and two bedrooms along with a tv area. We had to prop doors open throughout the apartment and the keys needed to be inserted in a device to trigger the electricity. This made drying clothing a challenge when we were gone. The WiFi was spotty in the building, which made work a bit of a challenge. The kitchen was not as stocked as we needed for our food preparation, but it was easy enough to work around that.

The hotel was not difficult to find. The location is good. The attention from the people in charge is very adequate and friendly. But we found the apartment, in our opinion, could benefit from some improvements such as new beds and mattresses and it is fair to say that the level cleanliness was good

Location was good. Hotel is dated and in need of care and maintenance. Bedroom ceiling was grotty, but room was spacious and bed was comfortable. Kitchen was fine and shower was adequate. Could just do with sprucing up. Reception were very helpful and friendly. I don't think I will be back as it was quite expensive considering the quality of the hotel.

The booking and check-in communication from Aspen was prompt and efficient. I could not find the property at first, as it is set back behind railings and trees, which have to be walked around to a gate on the far side. The map identified the property as the Sussex Fish Bar, which is close by! Reception was efficient and I was shown which keys to use and where my room was located. This was in the basement and contained an enclosed kitchen, shower room and bedroom/lounge with sofa, table and chairs, storage cupboard, but no wardrobe. Tea bags, coffee, sugar and milk was provided in the kitchen, along with cooking utensils. The only blemish for me was that I could not activate the automatic soap dispenser in the shower, so I recommend that guests have their own toiletries to hand. I reported this on departure to the friendly receptionist. The property is a short walk from Paddington Station and is close to Hyde Park and Bayswater Road. After departure, I discovered that I had left my phone charger in the room. I emailed the property to inform them and received a prompt reply to say that it had been found and would be available for me to collect at my convenience.