Guest User
December 22, 2022
I cannot skip write a positive review about Cheval phoenix house. the stay was amazing from beginning. they sent me a pre visit survey asking about my arrival time and any other information that I might request, so I asked for early check in if possible as my flight was arrived at 7 am and my expectation in best situation was to check in around 12 pm. I have arrived to hotel at 9 am and the room was ready for check in and upgraded from open floor one bed room to luxury loft!! the Kitchen was fully occupied of eggs, milk, cheese, snacks, water, juices and coffee and tea section as complimentary with very warm welcoming message. Also I want to thank Alex from the front desk with his unlimited offers of helping me. Thank you Cheval and definitely you will be my first option for my next trip to London.