Denise Gaytan
May 30, 2024
The room was very small, no ventilaion. If you took a shower it caused so much humidity it was very uncomfortable. The bathtub was on a platform making it difficult to get in and out. It was also very narrow and We almost fell several times. Had to constantly hold on to something for fear of slipping. brought this up at front desk and they were very unconcerned. I checked out a day early on my unrefundable reservation because of safety issue with bathroom. Gentleman ar desk brought it up to management but he said it was still nonrefundable. I told them it was fine my safety was more important than the money. Issues with attached restraurant also. No service left and went elsewhere. Person who sat us said hed be right back. He hung out at bar cleaned some table walked right past us several times didnt bother to acknowledge us at all. Will not recommend this place .horrible experience our first time in London.