Guest User
March 13, 2023
Where to start ! Reservation made for a 2 night stay! March 9/10, 2023! On the day of our arrival, there were a lot of problems with flights and trains, which made us arrive late. The contact means that we will have costs of £45, which is already not very commercial! I have the contact via Whatapp and I tell him that we are having problems arriving but that we are arriving despite the transport problems! Once I arrive at Victoria Stations I tell him that we are waiting for the Uber to save time! At the same time I receive a notification that my reservation and cancel for (no show) incredible while the hotel is aware that we are on the road about to arrive! The manager makes us understand that we will have additional costs! Once, despite everything, we arrive, the manager makes us wait 25 minutes before he arrives! Welcome more than unpleasant not a word! He explains to us that he has canceled our reservation so we will have to pay the nights refund plus late arrival fees resulting in £163. I suspect that this practice is done to make customers pay fees (dishonest). In addition, the room is small, noisy, and not necessarily very clean. Hotel located at the end of a small alley worthy of horror films. I strongly advise against this establishment Where to start! Reservation made for a 2 night stay! March 9/10, 2023! The day of our arrival, a lot of problems with flights and trains, which made us arrive late, the contact meant that we were going to have a fee of £45, which was already not very commercial! I have the contact in whatapp I tell him that we have problems to arrive but that we arrive despite the transport problems! Once we arrive at Victoria Stations I tell him that we are waiting for the Uber to save time! At the same time I receive a notification that my reservation and cancel for (no show) incredible while the hotel and aware that we are on the road about to arrive! The manager makes us understand that we are going to have additional costs! Once despite everything happens the manager makes us wait 25 minutes be there rain before he arrives! Home more than unpleasant not a word! He explains to us that he has canceled our reservation so we will have to pay the nights refund plus a late arrival fee resulting in £163 I suspect that this practice is to charge customers a fee (dishonest). Also small room, noisy, not necessarily very clean. Hotel located at the end of a small alley worthy of horror films. I strongly advise against this establishment.
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