Montcalm Royal London House-City of London

Lovely hotel with gym sauna and pool. The hotel staff are very helpful and friendly.

Good points Staff were very helpful and welcomed us, Amy at reception checked us in and was very polite and explained everything. Breakfast was good. Lots of choice in aviary suite, buffet full English, and the views from this floor were amazing. Beds are very comfy, toiletries provided, bathroom clean with good size shower, coffee/tea making facilities. Mini bar, everything you need. The spa area was clean, and although small, it was very nice. Bad points. For the spa, you had to change into robes provided and use your towels from room, but obviously, these get wet, so if you go back to your room for a shower, you'll have wet towels. (But to be fare, they ordered dry ones to our rooms as I moaned about this, and they came straight away). The room could have been a little cleaner, a few stains on the floor, etc, but it wasn't too bad, just marked down on. We would definitely stay again, and for price range, a lovely hotel.

Great stay in the hotel. The staff at check in were very helpful and friendly. Very convenient location and I would recommend the hotel for business, leisure and couples.

As I’m arriving with my luggage, I’m greeted with two employees that walk outside from the hotel to help me with my bags and assist me to the check-in desk. They assisted with my luggage and introduced all the amenities in my room. A great welcoming after a 12hr travel. I stayed in the Montcalm room. This room was astonishing and so comfortable. Lighting, heated bathroom floors, and a very comfortable bed. Dining: 10/10 room service, but they also provide an amazing dining experiences located at the rooftop bar and restaurant. The staff is beyond amazing and provided the best hospitality I’ve ever received. I am traveling from the states and will come back to stay here again!