W12 Rooms

Avoid this hotel, despite its convenient location and superficial cleanlliness. The staff and manager are not interested in their guests' experience. There was no running water at the hotel when we arrived, due to a burst water main. A responsible hotelier would have let guests know in advance (the situation had started a day before we arrived), and provided a refund or aternative accommodation. We were not informed of the lack of water until after we had checked in and then only because we asked about the closed tube station nearby. We were assured several times that staff had been in contact with contractors working on the water supply and it would be running again in 2 hours. It wasn't, so we were unable to flush the toilet or shower in the morning. Staff made no attempt to provide anything more than an additional 500ml bottle of drinking water, or to offer any compensation. The burst water main was obviously outside the control of the hotel - their management of the consequences for their guests was not.

good location, just next to Shepherd Bush underground. short distance to big shopping mall, Whitfield. no elevator, old building. surrounded with old streets, have beggers near the entrance of the hotel at night.

Super clean room and very friendly staff! Exactly what we needed (small but nice room) and was super close to the subway station. Charming surrounding area but gets a bit loud at night.

Good service

It is the most dirtiest most disgusting place I have ever been. DO NOT WASTE YOUR MONEY THERE. For this price you could find better (shame I wasn't smart enough to avoid this place) .I won't recommend this place for anyone. Even mentioned the dirt on the cushions at the reception but no reaction just a simple ok thank you.

The staff at W12 rooms - Faisal, Andre, Bianca....were warm and welcoming. I enjoyed my stay there and would stay there again

The staff are so friendly and helpful. Our rooms were comfy and cosy. Ammenities as expected and brilliant location next to Shepards Bush central line and a short walk to the yellow line.

Stayed in the triple room which was a bit small for 3 adults . However the room was very clean and had a lovely bathroom . The staff were very nice , friendly and helpful . The hotel is ideally placed for the underground and bus station also 2 minutes to the largest shopping mall in Europe . I would definitely stay here again .