I was extremely disappointed in this hotel. I had high hopes and splurged to stay here. I had planned to stay longer, but changed hotels due to my check-in experience and amenities. The doorman ignored me when I arrived, so I lugged my bag in solo. I had sent a note before arriving that I was arriving early in the morning and had booked for the previous night, using the 4pm check out benefit with my Amex fine hotels benefit. I wanted to check it out before committing to 4 nights at $668/night. The reception was not welcoming and they seemed confused by my reservation despite my effort to relay information. I was exhausted, and check in took a while because of this. Frankly, I was surprised by the glowing reviews of this hotel. It is very dated and dark and the gym is laughable for a hotel rated as "luxury." I will note a few pluses: The size the of the room and bathroom was excellent for London; the bed was comfortable and when I requested feather pillows they were brought up quickly; and it was quiet. My room required some stairs to climb - not a big deal for me, but fyi.