Certainly, the ,hardware' is outstanding. Very well located, clean rooms, tasty a la card breakfast. But for a 5* Hotel I had expected more attentive service. When I arrived I had been felt disturbing the frontstaff: No smalltalk, no warm welcome, but a lottery and coolness. The hotel was very short fot perks for ALL Diamond members ( No Welcome Drink, not really a late Check Out, upgrade I didn't realized ). Just one thing more, I asked and paid in advance for a corner room, but didn't get any reply from the reservation desk. Finally I have got another room without any explanation. I admit that are first world problems. But when I book such a hotel I expect a highend service too. Actually I made better experience in other hotels in the city ( e.g. Sofitel or Pullman ).