The Cleveland Reviews

Good location, close to the underground. Early building works woke us up however we had everything that was needed.

Everything else was good, but the gap under the door was a little too big. If you are sensitive to soundproofing, it would be best to avoid it. Other than that, everything was great. There was a kitchen and it was perfect.

The location of the hotel is very good, but there is a problem with the logo of the supplier and the hotel. It is not marked that the hotel has a basement. It is recommended that you do not book the cheapest room type. Very average experience!

It's fine in a good area and super practical as it has the kitchen part. I really liked it

basically ok

The staff was very friendly and helpful. They let me use the phone to get some tickets to a football match. Alex was friendly and fun to talk to. All the staff made me feel welcome and i was happy to see familiar faces since the last time i was there. The area around the hotel is very safe and quiet. It is approx 8 min walk to paddington station. The room service is prompt and comes everyday even hjough i used it only 4 times in 11 days. They come a few times to see if you have removed the DnD sign. My only issue is the heat wasnt working like last time but there was a space heater in the room so it was fine. Also the wifi router wasn't working on the 3rd floor for a few days but i had plent of data. They called their tech suppoet ppl to fix it but it didnt work. I tried turning it on and off myself. Overall i like this hotel and would come again as it is my second time here. Just a few improvements thar are an easy fix and it's no problem!

Really liked the location of the hotel; nice, spacious room, we had a lovely stay.

Excellent hotel in a good location. Very friendly staff

Clean and everything you need for an overnight stay.

Nicely updated room. Nice old hotel in a fine location blocks from Paddington station.

Good location, nice and clean. Kind and helpful people at the front deak. Comfy bed. The room could be bigger, but it was large enough for two nights.

Property was supposed to be 4 stars. It wasn't. That said it was OK. Staff was fine, room was clean but it was pretty basic. A room with 2 beds and a bath. It was located in an area that was lots and lots of row houses many of which were also hotels. There were none of the extras that I associate with 4 stars. However, it had good blackout curtains and air conditioning and it was clean. A little far if you are toting luggage so definitely need a cab (About $25-$30 USD) and the tube is walkable but not something I'd suggest with luggage.

disappointed that we reserved a suite with a double bed and a double pull out bed but what we got was a single pull out bed - not worth the money. also very hot in the room and when you opened the window anyone from the street could have jumped in!!!

The facilities were really good, bathroom was spotless, and plenty of room, the kichenette with fridge was extremely useful. Aircon was a lovely surprise. The beds were comfy, and room was clean,