Hotel Citystay

Hotel ‘room’ was out the back and up 3 flights of fire escape stairs. Bed was broken so any slight move made a noise. ‘Breakfast included’ was non existent. No evidence of any dining area or breakfast and no mention of breakfast by hotel staff. Daily housekeeping was clean towels left in a bag out side the room on one occasion. Carpets in room and flooring in kitchenette and bathroom disgusting. Food left in kitchen cupboards from previous stayers. Rat/mouse traps visible next to fridge. Used face mask left in top of wardrobe. Curtains hanging off the railing and overall decor was sub standard. No drawers to put clothing. Only one small bedside with 2 drawers and a wardrobe with no hangers provided. Towel rail in bathroom was not fixed to the wall so kept coming away. Not at all soundproof, woken throughout the night by various stayers walking past outside the window on the fire escape landing talking. Doors banged when closing, could even hear the extractor fan from the bathroom next door in our ‘room’. If the room was not ‘non refundable’ I would have cancelled this hotel and found somewhere else to stay.

Disgusting and unhygienic. I checked in at 5:30pm after my working day. And checked out by 8pm. First there was a spider dangling down from the dust filled walls. The carpet has a build up of dust that looks like white sand it’s so thick. There are stains on the bedding and inside the bath tub. The place smells and looks like it’s falling apart. The door is a standard door that made me feel so unsafe the lock was undone with one twist of a handle. I couldn’t stay I had to leave for my own safety. It doesn’t help that the carpet is old and smells then there’s a stench of curry throughout the building. The pictures they post must be a model apartment from the best part of the building because it doesn’t look like that at all.

I live in the area, and I had to book a two-night stay here, as my flat had no water. However, I did not dare to sleep here, due to the shocking condition of this place: everything extremey dirty, mould in the bathroom, dirty underwear and other rubbish found under the bed (see pictures attached), a screw used as a shower handle, and I could continue on and on... My room was in the basement to start with, with reallly poor ventilation and a fake window. The door was not closing properly, as the lock was fault. When I entered, one fo the two beds seemed used, and all sort of dirty found on the carpet under it, with the infamous pair of used male underwear being the highlight. The bathroom and shower was mouldy, but at least the water pressure was acceptable. No toiletris provided, except two small bar soaps and an almost empty bottle of liquid hand soap. In the Heath & Safety card hanged at the door it is written "Bank nearby" as designated assemby point...The only issue is that the Barclays Bank that used t be next door close down in 2017 and now there is a Cafè instead. Maybe it's time to update that card... Don't even try to speak wth a memebr of staff after 11pm...He is in the back office sleeping peacefully in his pijama, and the moment he steps out, he is really annoyed of having been disturbed. In the end, I was so disgusted, I decided not to sleep here. I really don't know how places ike this still exist in London, and dare to charge £70.00 a night (or more), without providing the minimum service required (no WiFi or breakfast option provided), Go to Travelodge or Premeir Inn, or a similar cheap hotel chain instead. At least you know what to expect and the price range is similar.

The room was dirty there was stains and empty beer cans the shower was yellow and I got bed bug bites. The man at the desk was nice though.

My bedsheet was not changed. They kept for me an already used one with stains on it and they deliberately laid the bed with the other side of the bedsheets just for me not to recognise it meanwhile l gave them prior notice of my checking time. The kitchen and fridge also is very unkept. The fridge is very old and atleast needs to be kept neat. Bad customer sevice

Hotel was quite run down and dirty (everything except the beds). The cleaning staff could have been more polite and friendly. They also called me out before checkout time, which I didn‘t appreciate at all. The walls are also very thin, which makes you hear all kinds of crazy noises from people around you. The one positive is the location, as it‘s very near to the Bow Arch underground station.

Great value but lots of stairs. Helpful front desk about local businesses. No AC and sometime no hot water.