Staff were incredibly rude and unhelpful, from the moment I arrived untill I left, it was clearly an inconvenience that I was staying at the hotel. Asking questions or inquiring about facilities was clearly an offensive topic to those that worked there. After having to find things myself, to view the gym/sauna that I was told were fully booked, to see if the facilities were of a good quality for potential next stay, I found the facilities in the dark and not a single person using them. When the staff were confronted about their lies they were completely indifferent. There are enough over priced hotels in London to stay at without staying at one with this sort of staff.