St. James Hotel & Club Mayfair

everything good

Amazing service. We visited for our 10 year anniversary and found the hotel to be well located for our plans. Staff were friendly and helpful and the room was outstanding.

3 Nights were perfect for short stay great cosy hotel. Close to many amenities and clean neighbourhood.

This beautiful hotel has a wonderful concierge in Graham Luff. He recommended and scheduled a wonderful day trip for me and most importantly came to my rescue on more than one occasion concerning my personal health and a lost phone. He is my hero and a fine human being. The food and service in the bar was outstanding. My room was spotlessly clean and so comfortable each day. The doormen were friendly, and helpful, particularly Jordan and Roman. A wonderful experience. I hope to return again soon!

The staff was extremely friendly. Loved the hotel. Beautiful! Central to everything. Highly recommend. So happy we stayed here. The food in the restaurant was delicious too!

I stayed in October 2023 and posted on Tripadvisor just how disappointed I was after 15 years+ or so of staying at the hotel . Title was “lost its mojo”. The hotel responded by apologising and looked forward to welcoming me back . Well I did try. At check in I was hoping for a better welcome and the gentleman on reception had some difficulty in finding my booking via through SLH -Small Luxury Hotels of the World. I realise and appreciate there were no upgrades available but this was something I always got when booking with SLH. One of the reasons I enjoy staying at the hotel ( you will see many on my previous tripadvisor posts) are the Hypnos mattresses and,indeed, I bought Hypnos for my home. On checking into my Executive room and sitting on the bed the mattress seemed quite soft, so I thought I would check if it was Hypnos. There was no Hypnos label ,but a manufacturers quality label attached gave the postcode where Hypnos are made. However the mattress was in a shocking state . It was clearly quite old as it had gone a yellowish colour and worse still it was covered in stains. The sort of mattress that should never appear in a 5 star hotel and should have been thrown out. A gentleman from reception , I believe a deputy, came to have a look and said it wasn’t great and maybe coffee had been spilt. I will attach photographs of stains all over the mattress including the central area. I was not prepared to sleep on that mattress . He apologised and said housekeeping would get it steam cleaned for the future. No other rooms were available and when I said I would check out no assistance was offered to find another hotel. So I didn’t stay and managed to find another room at Dukes Hotel , just down the road. I’m sorry to say that St James Hotel is simply not what it used to be. I still love the bar area but that’s about it. The rooms do need some TLC.All the staff have changed over the last 18 months or so, I don't know anyone and they don't know me. That might sound arrogant but a “welcome back Mr Cooke “or even a note in the room makes you feel wanted and valued.

We stayed for one week with our 25 year old son. He had his own room. The location of the hotel is excellent and very peaceful on a quiet street but close to the tube station and many desirable walking areas. The hotel is quaint and very welcoming and warm. Some of the rooms are small for two people and luggage but there are other more spacious rooms to choose from. Breakfast was included and it was very good! A selection of hot dishes such as omelettes as well as a buffet with fruit, yogurt etc. The service throughout the hotel is excellent! The staff at the front desk were extremely helpful at all times. They booked restaurants and helped us to buy tickets for a show and helped with directions etc. Huge shoutout to Graham (head concierge) who was a wealth of information and also Stephanie who worked at the front desk. I would definitely consider staying at this hotel again on my next visit to London.

Overall a nice and cozy hotel with good location and really service minded staff. Our room on the ground floor was placed behind the reception and a bit noisy from the reception/lounge area and quirky floors in the rooms above, which waked me up both days. The room itself felt a little small and packed, beds were perfect, but bathroom rather small making the bathtub shower experience not good as water would spill all over the floor. The bar and lounge area is nice, we did not use the restaurant. Would I come back? Probably not, at this price there are many other options to choose from, but of course we could have just been unfortunate when getting our room.

Highly recommend