Washington Mayfair Hotel

Sent email to management, told I was going to get an email back after speaking with housekeeping, I was not It is rated as a 4* hotel, however, I do not believe, in its current state this is an adequate representation of the hotels services. Attached are photos in which highlight the issues. Where dirt can be seen are photos that were taken on the 25th of Jun, after all marks originally been seen on the 24th of June and had failed to be addressed in the 24hr period that my husband and myself were there. In our room, the television did not work as it had no plug into the wall? Light bulbs were gone in 2 lights within our hotel room. All issues of which should have been noticed by hotel staff upon cleaning and checking off the room for the next guest. The member of staff who dealt with general maintenance did come to our room and sort these problems but at the inconvenience to myself and having to wait for him to arrive and being unable to properly relax before going out that evening. I also need to point out the collection of dust in a part of our desk... that would appear to be years of cleaning neglect and I would recommend that a full deep clean is needed . The shower tray was hanging off on one side and the paint work was peeling off in numerous parts of our room (photos enclosed). The price did not reflect on the quality of service, at all and I was very disappointed with our overall experience. We decided not to stay at one hotel, nearer to the venue we were going to, but to stay in the Washington Mayfair Hotel with the rotating doors.. these also were not working. The reception staff were very nice and helpful, so the issues I am bringing up do not include them at all

Great hotel and fantastic service from both Azhar and Max - both so very helpful and a real asset to the team. Excellent location just 5 mins from Green Park Station. I would happily stay again at the Washington Mayfair Hotel in Curzon Street.

It is one of the most horrendous hotels I have stayed at in a long time. The front desk staff is useless and cannot seem to help with service recovery. The internet at the hotel runs slower than dial-up internet from the 1990s. I complained several times that nothing had been done. I sent an email to the general manager to get a response to the fact that he is out on extended leave. The front desk said there was nothing we could do. Also, the breakfast is relatively poor. The eggs are from a powder; it is not a traditional English breakfast, and the coffee tastes like it's from a cheap brand. When you pay 300GBP, you expect better service and better standards.

Staff were unfriendly and rude. The afternoon teas was dry and looked like it had been sitting out for a while. Not a nice experience had better and cheaper afternoon teas else where. Was very disappointed. A We were the only people there so thought the service would be great but had to ask for jam with our cream tea and the waiter looked annoyed at us for asking

Great hotel

For our 9 night stay, we tried 4 times to hae maintenance get our TV to work. It never did. Also, the hair dryer worked on low heat, but not high heat. It took only one try to get them to replace the telelphone handset cord for one that let us use the phone to call the front desk.