Hampstead Britannia

So I have stayed at this Hotel multiple times in the past. I DJ in London and use this as a base when up from my home (Hastings) so I don't have a 3 hour drive after a long evening. And up until now it's been fine, the hotel is dated but it's clean and I'm happy enough as long as I have a shower and a bed. It does it's job being a cheap and cheerful place to stay and has the bonus of plenty of free weekend parking around Primrose Hill. You can stop reading there if you want positives. So I had a gig on 20th of August 2021 and I happily booked into the hotel at a rate of £52 a night, fine. Except on the DAY BEFORE I got an email telling me that my stay had been cancelled. I was offered alternative accommodation at the International Hotel (also Britannia) a hotel I don't know and an area I don't really know that well either (canary wharf), parking on site was available at £25 per night. Not a charge I wanted added on to my bill. I called the Hampstead hotel and spoke to the staff member who answered the phone, we had a fairly pleasant conversation and I made him aware that I thought it was unfair to cancel at so short a notice and was told they had heard a week before, so why wasn't I told a week ago when it would have been easier to find an alternative? Getting more upset by this I stated that I would change to their alternative but I needed guaranteed parking and I'd stay if they could provide that to me free of charge as a gesture of good will as I was told so late. The receptionist said he would check with the manager and get him to call me back to sort out the booking. Three hours later no one had called me back and time was ticking so I called back and spoke to a new staff member who knew about the issues I asked if he was the boss and he said yes he was. After a chat he sorted a new booking for me and said that the parking was free for me and he'd make a note on the new booking. Happy enough I turned up at the International Hotel on the 20th after a long day at work, tired after a 3 hour drive to the venue and expecting everything would be sorted. Parked my car and went to reception. Booked in no problem and then Parking. After speaking to the manager of the International the receptionist told me that was something that has never been done, there were no notes on the booking and they couldn't offer me that at all. So, the 'manager' at Hampstead clearly lied to me and instead of a £52 stay I was instead charged £73, £21 for the parking. Plus the extra for petrol to and from my even. To say I'm unimpressed is an understatement. I would have paid less for a better room nearer to my event had I the option and the time to do it. A shame how they treat their repeat customers. I won't be staying here again as I can't trust them, a shame.

Due to certain circumstances outside of my control, I had to stay at Britannia Hotel for about a month. The staff was absolutely amazing and there was never a day that went by where I was not only greeted by my first name, but always with a smile on their faces and a “how are you doing today?”. If it wasn’t for their amazing professionalism, helpfulness, and kind actions, I honestly don’t think I would have made it. I pray that management sees this review because YOUR STAFF DESERVES A HUGE RAISE!

Original room was disappointing, however the hotel reception male was first class and upgraded ne too another roon which had been redecorated. There was wires and sealant splashes as evidence the room had been decorated. The carpet was brand new un this room and nade the first rooms carpet look stupid. No hot water for a few days, thank god it was a heatwave and i only wanted a cold shower? Brand new shower and bath and toilet. Hey over all though pleasant and peaceful and had a chilling great werkend. I was informed the hotel was under reconstruction whilst i was at the hotel. So better to comd i think. May have the bar and restaurant opened. But how long til this gets completed as I never saw any builders or decorators...

Stay was ok the price paid was ok. But very disappointed that the rooms were not serviced after first night and received no clean towels and as we were not aware that the rooms did not get serviced we had to use wet towels the next morning. NOT GOOD

Horrendous. Dark, run down, cess pit. Hotel needs a complete refurb. Wasnt even worthy of £38.

The room and carpets were dirty. The room and the communal areas didn't look anything like they appear on the photos. It was so dirty that I had to leave soon after I checked in.

I arrived at the hotel only to be told that the resident was closed and the bar but this was not mentioned in the web site , I had booked an executive room and the tub chair that was all to sit on was broken the arm was broken , I tried to clean my teeth to find that the cold water tap on the sink did not work no water came from it so had to get it from the bath tap . Upon arrival I was told I was on the 5th floor which was fine once I got to the floor I noticed stickers on all the door locks saying room cleaned which in its self is excellent but the fact it looked like I was the only guest on that floor found it strange that there was a dirty plate in the hall way floor and all the rooms around it had the stickers over the locks ?

I would suggest the receptionist to be a little more friendly perhaps. Also, they need to fix the lights in the room, our light after switching off, a green light would remain on, when I asked one of the workers he said that most of the rooms are like that. Also you can hear the noise of the corridors and doors

Fantastic area and helpful friendly staff