First time visitor to this hotel. What a disappointment. A room I could nearly touch the walls, a bed a had to squeeze into, light switches pushed down behind the bed. A shower that dripped all night. Telephoned reception 5 times to ask for an iron - no answer even after letting it ring for 3 minutes. Ended up going to reception to ask, waiting again in a cue. The service staff are all very polite and friendly, especially the door men. However simply not enough to support the gust numbers. On checking out I shared my experience to be offered a take away coffee on my way out! There are more facilities and greater services at a Holiday Inn, avoid this hotel.