Rubens at the Palace

This is our 2nd visit to this lovely hotel a few steps away from Buckingham Palace. Exceptional check in meeting all our requests. Lovely room very well looked after by housekeeping. Breakfast was excellent and served to perfection. Afternoon tea was a very nice treat.

Very nice hotel. Great location. Right near Buckingham Palace and Buckingham Mewes, which I had not know about but it is a must see. Staff is excellent. Jason at the NY Bar is the perfect bartender. Had a wonderful afternoon tea as well. Definitely would stay here again and highly recommend staying here.

I stayed here because I got a decent price through an aggregator. Probably wouldn't pay full freight otherwise. There are some very nice touches that give the appearance of a luxury hotel. The concierge and doorman are very solicitous and charming. Reception is a little cool if not dismissive depending on who you get. I chose the hotel's location because I was coming in off of a red eye and was hoping to get a room early after arriving at Victoria which is walking distance. I inquired beforehand and they gave no promises but would try to accommodate. I was willing to pay for the access. They kept telling me to check back hourly, and once a shift changed the new receptionist was able to provide me with a room just around the time of conventional check-in. The lobby itself is somewhat cramped, but there is free coffee. There are two restaurants, and they are sizable, one primarily devoted to their afternoon tea. The lounge area is nice enough but many people, including myself were pretty much ignored by staff. Service was very slow to get a drink. I was given a ADA room. Not sure why. It had some lovely appoin**ents including upholstered walls and an over-the-top canopy pad. Nice touches were late afternoon snacks delivered to the room such as fudge and warm cookies. The room was always clean though it could use a refurbish. I didn't find much character to the immediate neighborhood, nor did I find many interesting places to eat either, but you are near public transportation, and you certainly are in a great pivot point to do conventional touristy stuff.

EXCELENTE SERVIÇO. LOCALIZAÇÃO MAIS QUE PRIVILEGIADA, CONFORTAVEL. OTIMO CUSTO BENEFICIO. CAFÉ DA MANHÃ INCRIVEL.

We just returned home from staying 5 nights in an Executive King room with included breakfasts. The room was lovely with a direct view of the Mews, but the bathroom very tiny with no vanity space. Other than that and a little noise from the room next door, very comfortable with lovely housekeeping and turndown service if wanted. A few little niggling issues -- such as offering face clothes then not replenishing them and wanting 7 pounds for a small bucket of ice from room service (ice not available as in US of course) --- other than that okay. I confess I would prefer to offer gratuities to whomever I want to, put with the "dscretionary" 15 pounds per day already being added to our bill for staff I just let it be. Also-- the property itself very well maintained and clean. I did not see one molding or furniture chip in the common areas or in our room. Menu item hot breakfasts-- first two were awful -- cold, tasteless, awful dry bread with the cold vegan bap. The next three were good. Different kitchen staff? After the first two breakfasts I nicely gave this input to our server but there was no follow-through. At 45 pounds per breakfast it should be spot on every day? Dinner and service in the English Grill, however, was of stellar quality but perhaps a little too attentive in some instances. We selected from the 3-course pre-theatre menu and it was so very much food. Once the main course arrived, we didn't appreciate that our server "up-sold us" on ordering sides. We ordered 16 pounds worth of broccoli (that came with cauliflower) & gratin potatoes because he made it sound like there was no veg with the entree. We had plenty of potatoes and veg included with our chicken breast entrees. Needless to say, no room for the dessert but they offered to bring it up later to just let them know. Of course we didn't skip the dessert and it was very good - cheesecake and brownie. The afternoon tea -- very lovely. The sandwiches and pastries were wonderful so I expected the pastries on the breakfast buffet to also be as good. They were not; the croissants provided at a small hotel in the Cottswolds during this trip far exceeded them for buttery flakiness. Staff - the front staff manager, Zoe, is awesome. Very helpful and responsive. Some of her apparent direct reports are not near as smiling and friendly; I usually felt as if I was a bother. Kalpita who served our afternoon tea - also very wonderful.

Hotel was lovely and clean and staff very helpful - had a lovely room. Many thanks x