The Suites – St Pancras Hotel Group Reviews

Excellent hotel. I visited London with my wife and 2 kids. Location is awesome. Room size is small but still Ok for a family of 4 members. Service level is good and staffs are very nice. Highly recommended for HK people and families.

Good location. Small hotel. Friendly people. Noisy.

Great location, close to bus stop, trains, tubes! Great service, especially Darren! We arrived London early so we left our luggages at Hotel around 8 in the morning so we had an amazing time exploring London freely. Appreciated!

Friendly and hospitable owner and great location.

The hotel's service is good, the overall facilities are relatively new, and you can keep your luggage for free before check-in time and after check-out. However, the shower room has fewer water outlets and the water drains slowly and needs to be improved.

The so-called sofa bed is a sofa, and you have to make up the bed yourself, but the sheets are dirty and the hotel doesn't clean up the room. Remember to keep it clean.

Transportation was good, but the space was too small, and there was hair stuck to the new bedding, which bothered me a bit.

Clean and tidy, convenient transportation, three beds, small refrigerator and everything is given for free, it’s so profitable 😄

The hotel is located near King's Cross Station, with convenient transportation, but relatively poor security. When we were about to check in at around 6:00 in the evening, we met Xiaoxiao blatantly snatching the backpack at the entrance of the hotel! Although the boss assisted in checking the monitor afterwards, it still couldn't calm the panic in our hearts! After entering the room, we booked a family quadruple room. The room was very small. What's worse: the door lock was broken and couldn't be locked. Although there was an electronic lock on the door, it still made people feel very unsafe! Even if we are willing to increase the fee to change the room, they do not agree, the reason is that we have already entered, and his room can no longer be sold to others! Although the boss showed his sincerity to help explain the various possibilities and tried to convince us that everything was okay from his point of view, we could barely cooperate and endure for one night! It was a very unpleasant experience and we would not recommend anyone to choose this hotel

The hotel is next to the train station, it is very convenient to take eurostar and other tubes. The interior of the hotel is very general, don't have any expectations.

Very good

The perfect place to stay in London. Cosy, immaculate, modern rooms - everything is new and the rooms have everything you need. Super friendly staff that go the extra mile. Safe and quiet. No reason to stay anywhere else!

This hotel was comfortable for our group of 4 with 1 double bed and 2 singles. There were minimal services offered other than luggage storage. The staff were friendly and helpful. The location is very convenient to St. Pancras and King's Cross Stations as well as fast food. This was helpful for us as it was easy to get to this hotel on the Piccadilly line from Heathrow. it was also helpful for us to take an early morning Eurostar train departure. However, the local area was otherwise a little too busy for me to be completely comfortable.

Great customer service, room presentation in great and complementary snacks was highly appreciated.