Rafayel Hotel & Spa

The most amazing and the service was superb xx good food as well x

Would stay there again

I enjoyed everything the view was nice and the staff were really polite.

View is what sold it here other than that for a 5star hotel it's more like a 3star pushing onto a 4 star the whole inside / reception & hallways really needs renovating they have holes in the carpets and some graffiti on the walls , the room I booked (Thames premier deluxe room) had an amazing view which is what made the room worth the money but interior was outdated also there was just holes in the ceiling / walls & the woodwork needed to be replaced even had a burn hole in the mattress this 5star hotel should be a 4star at maximum won't be visiting again until its been renovated

Food was amazing as always for the lamb chops and the bartender is always so friendly and helpful, great place to stay and eat with lovely views. Thanks for all comforable Sty and dinner. I always enjoy my time here. Appreciate the effort and homely feel

Loved my stay, especially in the suite. The hot tub was amazing!

We checked in and were offered a complimentary upgrade, which we gratefully accepted. The upgrade turned out to be a disabled/wheelchair access room. Because of this, the room had tiled floors, not carpets. The wash basin was too low, the toilet was too high, and there were grab bars all around the bathroom. The room was built for functionality, not comfort. The shower head wall bracket was loose and so I had to remove the head and hold it to have a shower. There was no mirror in the bedroom for my wife to get ready. The tv remote control didn't work unless it was right next to the tv. The room was painted just a stark white and with white bedding, nothing like the nicely decorated rooms in the photos. The room had more of a feel of a private hospital bedroom rather than a hotel. If this room was an upgrade, I couldn't imagine what a standard room is like. The main entrance is closed from 10pm due to safety concerns, After 10 pm, you have to go round the back. We returned at 11pm, and it took us a good five minutes to find the rear entrance. Nobody told us how to find it during the check-in. Our room was just outside the entrance to the spa and was very noisy, There seemed to be trolleys moving along the corridors during the night, rattling away. Fortunately, I brought ear plugs. On a positive note, the bed was comfortable, and tea/coffee facilities were good. If we were staying for more than one night, I'd have demanded to be switched back to a standard room that I had booked. This was nowhere near a five-star experience.

The location is far from the overgound/underground. The room is stuffy. The shower head is weak. The room is dark. I felt like this hotel is 3 stars rather than 5.

My friends and I took 3 double rooms for a night in December 2021. Of those 3 rooms, 2 were without any hot water for the entire 24 hours of our stay. I tried to use the facilities in the spa instead, only to find that the showers there were without hot water as well. Upon raising this with the hotel staff upon checking out, I was told that I would get a call from management to arrange a discount before payment would be taken. This call never came and our full payment was taken. I tried calling again to complain but was given the brush-off and then when I twice followed up by email I never received any response. Very poor show from a supposedly 5 Star hotel. Will not be going back and would not recommend.