Fraser Place Canary Wharf

The washing machine is not very clean! Some strange smell in it~ but the kitchen set is perfect!

Nice area to stay in and and an affordable serviced apartment to enjoy it.

Very good stay

Clean and good service, like

A jam of a spot - tucked a few minutes from the financial area, the property is charming in a very quite area - simply outstanding. There is free premium coffee and tea in the lobby and the staff are all very helpful and friendly. The view from the room is fantastic ...even had a nice balcony. I would stay again and again.

This was the second time we’ve stayed at Fraser Palace. We enjoyed it so much that we thought we’d stay again. Everything was going smoothly until we woke up to the Air Con leaking. We had a small puddle on the floor and two long water strains running down the wall. We notified Reception which we were told ‘we will have someone look into it’ the man never asked for a room number and didn’t even act like he was going to so we said the room number and went on about our day. When we got back it was clear that no one had even come to check on the air con - it’s clear that this is something which happens a lot in this room as the picture had water stains and so did the skirting boards where it had leaked before we stayed. We kept the air con off that day and had to have the windows open instead which meant we could hear everything going on outside. The next day we decided to put the air con on again. We kept a close eye on the same spots it leaked from before and there was nothing. However, before we went to bed we checked again and found that it had been leaking again but from a different area and it had been dripping into my shoe the whole time. My shoe was half filled with water and there was water on the floor and rug. My shoe spent the whole night on the radiator trying to dry it out. Unfortunately it wasn’t fully dry by the time we left which was annoying. The apartment wasn’t fully clean and up to the standards we had seen it before. Plates and bowls weren’t clean and the walls had water stains up them. If you’re going to tell someone you are going to have a look at something you should do it or at least check up on the situation. We’re paying enough money for our stuff not to get wet due to your leaking air con. Shocking. Unfortunately we won’t be in a rush to stay there again.

Don’t stay in room 115 the dirtiest room I have ever stayed in sofa bed had been stained for a long time with urine ect and my bed the same rug and curtains stained it still makes me itch when i think about it me and my son had the worst experience the staff need to be trained too they changed my room in the end as I wanted to move hotel but they found me a room for the second night even though it was fully booked that room was lovely but this spoiled my experience

This is an updated review as of March 2024 - as for some mad reason, TripAdvisor won’t allow me to simply edit my original review. Please read all of this if you’re looking to stay here. To begin with our welcome at the venue was accommodating, the staff, check-in, the check-out, and the booking experience were all pretty good, so thanks for this. We noticed that our booking included a bottle of some kind of fizz, but this was a minor issue for us, and we thought we’d just pick up on this when we retuned to the Suites. This never happened, as the following will explain… Unfortunately, the positivity of the welcome started to go downhill from then on, as we were located on the 4th floor, but was informed that there was no lift, so luggage had to be taken upstairs, and whilst this is not a great start, it was acceptable and was understood, these things happen! However, we should have been more cautious about the venue when we got to our room to leave our bags for the day, as we could smell a strong smell of ***** being smoked in one or more of the rooms. We dismissed this as a one-off moment, and carried on with our day, as we were to be elsewhere at a particular time. We duly reported the drug smoking to reception upon leaving, unsure of what can or could be done about this, but relied upon the assumption that something would be done. I’m afraid to say this was the best part of the stay as from then on, it went somewhat wrong! Upon arrival on the evening, after a tiring day, we got back to the suites at around 10/10.30pm, went to go to our room, but managed to use the wrong side of the building and inadvertently used a working lift to go to the 4th floor, only to realise when there, that we were in the wrong place, but this didn’t stop us again smelling ****, but this time of course on the adjacent side of the venue. We quickly recognised our mistake, and on the way to our room, you have to pass reception, and we again notified reception of ***** being smoked. Obviously we managed to find our room by locating the correct side of hotel, with no working lift of course - how could we forget! At this time we really should have tried to move room, as there was still a lingering smell of **** on our floor, but the day was exhausting and a good nights sleep was all that was needed ahead of a busy next day, so we settled for what we had. The sleep experience started off ok, but then cascaded into a bit of a nightmare. Around 2am, loud noises and shouting being made by guests on the same floor were experienced, which in the circumstances and after an evening of partying for those concerned was kind of understandable, so this disturbance was dismissed as ‘just a moment’ and things quietened down, and sleep soon overwhelmed us. Then, it happened again, we were woken at 5am, but to louder voices, and more people appeared to be involved, although we’d be unsure about this aspect, as perhaps it was the shock of being woken by these disrespectful idi