Lansbury Heritage Hotel

This hotel is awesome. The location is very close to Canary Wharf and the surrounding environment is quite.

Small room apart from that all.ok

Great room great service and great breakfast !!!!!!!!!!!!

Stay was great until I found out they took money from my bank for breakfast I didn’t take. I stated at check-in I didn’t want breakfast as I was at work early the following day. I called the hotel for a refund, only to be told I need to send an email to the manager and they would check the cctv to ensure I didn’t attend breakfast.

We only stayed for one night to go to a concert at the O2. The lady at reception was very friendly and helpful, both when we checked in and when we left. Our room was lovely and clean, and even though we were on the first floor we heard no noise either from outside or within the hotel. We used the tube to get to the O2, and it took about half an hour including the walk to the station, which is only five minutes from the hotel. Even on the return journey it wasn't too bad, once we managed to get into the station.

I have to give an honest appraisal of my visit this weekend which overall was very good... Though not excellent. It started off pretty well and the lady receptionist was very friendly. The room was ready before 3 which was a bonus. The room itself was lovely but it did have a slight musty smell which we only noticed as soon as we went in. It wasn't strong enough to make a complaint over. It was clean and tidy as was the bathroom. We used the sauna and steam room which was lovely and the whole spa area seemed top notch. We didn't use the gym. We left to go out for the evening and we were told beforehand that the main doors may be locked after midnight but to ring the doorbell for entry. We came back at 1130pm and the entrance was locked. We rung the doorbell several times and there was no reply. We noticed a telephone number on a notice on the window to ring and this was ring.... 12 times in fact in a 10 minute period that remained unanswered.. By this time another 5 or 6 guests were also waiting in the cold to go in. Thankfully it wasn't raining or we'd all be soaked through. On the 13th time of ringing it was answered and the night worker finally answer the door. Unless this was an emergency this was unacceptable and no reason was given. The rest of the stay thankfully went smoothly but the calculations of the Sunday receptionist trying to work out the breakfast prices for us and our friends left a lot to be desired. (breakfast was very nice, both continental and English to be fair) Overall a lovely stay... would I stay again..... Probably but I hope they sort out the night time procedure so people aren't locked out again.