The Kensington

Excellent

the hotel is very very old and run down - it should be marked as 2 star hotel or 3 max not 5 no way I will stay there, they are renovating but structure is same narrow hallway small rooms smell bad and dirty....

We booked here last minute after a flight cancellation and an unexpected night in London. After traveling 24 hours with a toddler on no sleep, the staff did everything possible and went out of their way to make everything extremely comfortable for us. Harvey was particularly helpful and so friendly. He immediately did everything possible to help us when we arrived. The rooms are very clean with a very comfortable bed and good toiletries. The hotel itself was also beautiful. I would definitely stay here again next time I’m in London. I can’t think of one negative thing to say. Absolutely 10/10.

Upon arrival to the Kensington hotel, we were warmly greeted by Harvey, one of the many kind concierge. Harvey quickly helped us with our luggage and got us settled into our room. He shared that he had an infant at home and understood our immediate needs. He was also very helpful in providing places to go with our baby (from parks to restaurants). He proactively offered to schedule tea time for us, steam our clothes, and shine my husband’s shoes. Needless to say, we enjoyed all his recommendations! The remainder of the staff were all friendly and greeted us every time we came and went from the hotel. The food and drinks at the Townhouse restaurant were also stellar. We like the tea time at the hotel more than the one at the Kensington palace. Special shout out to the restaurant hostess whose name we can’t remember but she loved on our baby very much and accommodated our dinner reservations. Benit kindly served us during dinner. We booked the luxury suite which was newly renovated and beautifully decorated. Our room was very clean and the baby cot was delightful. We were surprised at how quiet it was and slept well every night. The location of this hotel is within walking distance of many museums, parks, and restaurants. We highly recommend The Kensington Hotel and would stay here again.

The moment we pulled up to the hotel, we knew it was going to be a great place to stay. From check-in to experiencing our first afternoon tea, was a delight and all employees were so nice and accommodating. A special thanks to Harvey who practically took care of our transportation needs while we were staying at The Kensington. There were a couple of times we were running late and he ensured that we would be okay and went beyond the call of duty to flag uber drivers or the black cab. Talking to him was like talking to a close friend! We'll never forget him! Thank you Harvey for your hospitality and to everyone who made our short stay a memorable one. We are definitely coming back to this wonderful city and hotel. You all were so great!

Great bar in Kensington with a unique variety of quality drinks. Laszlo made us feel super welcome and served just the right cocktails. Outstanding atmosphere and service, will definitely come back. You get olives and salted almonds on the side to round up a great experience.

This is my first time visiting this hotel. Antonio was so great with us! Served us great cocktails. I loved the athmosphere, and the bar was lovley. Had an amazing expirience. Antonio is one of the nicest people I have met. I would defenitly come back again. Will 100% reccomend to a friend.