Mondrian London Shoreditch

Everyone was very helpful and friendly. Couldn't fault it.

Perfect location im East London with multiple Great restauracja And bars on the doorstep. Rooms are refurbished and in high standard. Public spaces are not massive but well designed. Breakfast on a roof top is amazing. Very welcoming staff.

Staff would not permit me to use my laptop in the restaurant or have a meeting with a colleague despite staying in the hotel.

We found the facilities underwhelming for a 5 star hotel. Too many things wrong with the room and when you are only staying for one night you don’t expect to have to waste time sorting out . Basic vanity and sanitary products were not available . No slippers and floors are hardwood and tiled so would have expected slippers . TV kept turning itself off . Kettle was style over substance and frustrating to work out how to use . Stains/splashes on the decor. Curtain didn’t close properly - had to peg it shut with a hair clip to avoid light. The natural wine on sale in the bar was extremely unpleasant. I did ask for another glass which was exchanged but still very unpleasant. Just not the experience we had hoped for We have scored higher than probably deserves because the reception staff were very nice and the bed was comfy .

Stayed in Jan. This review is in the point of view of 2 females from the UK aged 32 and 25, for context we stay at this type of hotel fairly regularly for leisure. The hotel is well designed as you would expect from the brand, small but nice rooms (we stayed in a standard room which was OK for a short stay), comfortable beds and bedding, luxury bathroom and products, no slippers on arrival but delivered very quickly by house keeping when we called reception, really nice steam shower, decent quality mini bar, room service tasty and quick but person answering phone quite amateur. It’s really the service element that let this hotel down for us. We checked in on a Saturday afternoon and didn’t really get the hospitality you would usually expect from the moment you walk in to a 5* hotel. In fairness we were checked in by someone who was new which isn’t her fault but much better training and customer service must be provided and new staff should shadow others at a 5* hotel. No pleasantries were exchanged during check in and there was no porter service or help with bags being offered. Check out on Sunday was slightly better but very formal and no real sincerity. Breakfast is only available until 10.30 on a Sunday… so we missed it but we could have been recommended other local places to eat or offered to hold our luggage while we find somewhere to eat - guests staying at a hotel of this standard shouldn’t have to ask for things every time, some basic guest needs could be anticipated and staff could be a little more experienced in 5* hospitality. We recently stayed at the Nobu nearby as an example and you are acknowledged and treated as a valued guest from the moment you walk in. We had booked spa treatments so upon check in I enquired about it (reception wasn’t aware of what we had booked as it’s a different company and told us if we wanted to use the spa we should have booked in advance assuming we didn’t have this common sense…..) but anyway the spa service didn’t feel luxury in comparison to others we have been to either. One of the therapists which greeted us unfortunately didn’t speak much English at all and generally seemed inexperienced. Note: they said the spa runs as a separate company so you have to have your card with you and pay on the spot, you cannot add to the final hotel bill and you are told a 12.5% “discretionary” service charge will be added before they even start your treatment which feels a little odd, rather than it being discretionary at the end. The treatments themselves were fine/average, but from a service element we left feeling a little awkward rather than relaxed. We decided not to eat at the hotel so cannot comment on the restaurant other than room service for a quick lunch being good. In general we definitely wouldn’t come back as we didn’t leave feeling like we had a nice experience. Luckily room price was very low due to it being January but overall not the kind of place you would stay at for a luxury break, definitely

Have stayed here 3 times now in the last few weeks and had a selection of rooms. Lovely boutique hotel, well appointed rooms, some a bit small but perhaps I got allocated them cause I was on my own, but still delightful. Staff very pleasant and helpful Would recommend, and my go to hotel when in London on business

Great staff! Beautiful hotel. Great location!

We were extremely impressed with the quality of the suite. It was spacious, comfortable and well furnished. The bathroom was fitted out beautifully and the toiletries provided were really high quality. Due to a problem with the room we booked we were upgraded free of charge and couldn’t have been happier with our stay.