London K W Hotel

The room we stayed it was not how it was advised. The family studio we stayed in smelt damp, the bathroom had mould up the walls and on the shower curtain. The handle to turn the shower on was on the side of the bath which we had to struggle to put back on to use the shower. The shower pressure wasn’t good either. The bedding didn’t look like it had been changed and there was a blood stain on the blanket. After trying to look for someone to ask for this to be changed there was no one about nor a contact number. I had booked for 3 people to stay in the room, there were two tea cups and one glass but not tea or coffee provided. The room was also not cleaned as there was clumps of dust around the room.

Terrible hotel. Good location but that was about it. It was a business trip so the company pay but at £140 for the night it was really bad. Up 3 flights of stairs to room 306. No air conditioning no Wi-Fi and electric sockets that could only be reached with a dodgy extension cable. The smell of the room was disgusting so much so I that I had to go buy an air freshener which helped slightly. The website looks nice but very misleading. Avoid at all costs

Great location. I personally loved the character of the hotel. The staff was friendly and helpful whenever we needed. Easy access to public transport. Nice restaurants around. Highly recommend it to anyone!

This hotel was absolutely disgusting. So unsafe, nothing like the pictures and staff weren’t bothered at all ( or there ) . We checked out and found another hotel as it was so bad. There was dirt and mess everywhere, the fridge hadn’t been emptied and was full of rubbish. There was no toilet roll. The toilet and sink was dirty and had not been cleaned. No wifi even though it had been advertised on website. Beds were broken and tiny and the floor felt as if it was going to collapse at any moment. Totally unsafe. Find somewhere else to stay!!!

The bed was literally broken we had to put the mattress on the floor.. the whole hotel floor squeaks. Rooms are dirty Cockroaches in the shower tiles broken. It’s the worst hotel ever. No bar like they said!

This is most definitely the worst place we have ever stayed!! DO NOT BOOk!!!! We went as a family for a one night stay. The place was dingy, seedy, smelly and filthy!! The hotel is a health and safety hazard at the highest level. There’s so many things wrong with this place that I can’t list them all!! Take my advise do not book !

The hotel itself was pretty sketchy. Not particularly clean. The bathroom has pretty disgusting and there was a massive crack in the sink. The main issue was that they charged us twice for our stay. When we told them what had happened they claimed they hadn’t charged us twice and refused to refund us. Luckily, our bank refunded the payment after investigating. I was honestly shocked at the rudeness and attitude of the hotel, which makes me think they charged us twice on purpose. Avoid this hotel at all costs.

If I could leave less than 1 star I would. Hotel was pretty grim, been painted so looks OK from the outset but the bathroom was horrid. The view out the window is also the prison which for the price wasn't the end of the world. However the hotel charged me twice and when asking for an refund for the 2nd charge presuming it to be a mistake and the response I got was beyond rude and still hasn't been resolved.