Premier Inn London Archway

2 nights £440 we did expect it to be so much better. On arrival we couldn't get from the car park into the hotel as a traffice cone was in place of the lift meaning we had to walk all the way round and up a single vehicle ramp with 2 suite cases. Then at the desk we tell the receptionist of the problem , her reply was oh really... not sure if she understood english to be honest. Anyway we just want our room as we done a 3 hour drive and was meeting my daughter soon, the receptionist tells me i needed to pay.i told her it was all payed on the 13 may, she looked on the computer and told us again no payment had been made. At this time im getting annoyed thinking ive be in some kind of scam. Some 10 minutes go by and im still being told i must pay and now my wife is saying i have made some mistake nowing full well i havent .so i go on line internet banking and bring up the payment have been made on the 13th. Receptionist then goes off for 5 minutes returning with a manager who went through another 5 minutes of faff and at last we can have our room and yes it had been payed. Go to our room which was nice and clean but the main table lamp light not working, not the end of the world so told the wife to get in the shower before me as we need to get a move on, "guess what " she said, there is no hot water ! . You cant be serious, but she was. I tell the maid innthe room few doors down and she called in to check and said i was right and that she would repot it. . Decided to give it half hour in hope it would change as we were pushed for time, so on our way out we went to the receptionist but this time the manager was on the desk, told her of the situation and she said with no hesitation we will have to move you . But everthing was unpacked and we were leaving to meet my daughter so would deal with it later on. This did put a damper on things one we met up at the restaurant and to be honest was thinking of moving to a different hotel.... Anyway the next morning our room had hot water as it should have. The breakfast was good although it should have more that one staff doing everything and more than one coffee machine and cueing took way too long meaning food was getting cold and wouldnt think about getting a refill. We would personally never stay againg or recommend anyone do so neither which is a shame as im a big fan of premier inns..

Clean and modern hotel. Location is very near the tube station.

Cozy cheap and great accessibility to the surrounding places. Would go if you’re on a short budget and wants to be in close to the city centre.

Very friendly staff. Very helpfull, polite and professional. The gent at reception made us feel very welcome (didn't catch his name unfortunately) but would recommend. Room was lovely, clean with a decent view. A very nice start to our stay!

Without a shadow of doubt this has been our worst experience of a hotel stay in London! Mismanaged room allocation, a malfunctioning elevator and no room make up despite written request, we have seen it all. Book this place at your peril! We booked for a 14 day long stay and paid their premium room rates in advance, for a no/ low tub shower stall as my wife after double knee replacement surgery has difficulty to access. Since arrival 19th May, no flag registered of special needs even after first room allocation despite promises of “worry not, all sorted”. We went from #719 to #803 and finally to current #804 over a day and a half! Elevator no 1 stopped working even before we arrived and continues to be OOO missing some component. A “premier hotel” with 2 elevators now has 50% availability. Room make up is on request. Fair enough; but despite written request first thing in the morning at 7.45am was ignored. We will be looking for alternatives for our next visit.

Always a lovely stay here we use The Premier inn at Archway a lot. Always very clean and you can guarantee a good night's sleep, lovely beds. Staff are super friendly too. Haven't tried the Thyme restaurant yet but breakfast does look lovely.