Mantra Lorne

Everyone must not stay in this hotel again. I despise the Chinese. You can check in at two o'clock in the afternoon. If you arrive after two o'clock, you should not be without a room. However, the front desk gave you the worst corner room on the first floor that was full of musty smell. It was completely different from the hotel pictures. Next, I asked to change rooms. I finally agreed to change rooms through the platform, but I was given a room that had not been cleaned. The garbage had not been cleaned, the tea bags had not been replenished, there were no floor towels in the toilet, and there were unwashed stains on the pillows on the bed. The smell of hair. When I changed rooms, the front desk asked me to wait for ten minutes. They needed to check the room again. How did they check the room? Can I understand that this time was used to just rearrange the bed and change the bathroom towels? It was too late to do anything else. In the end, during the negotiation process, they said they would let me change rooms. So since I already had a room, why did they give me a room that had not been cleaned? When I no longer had the energy to change rooms, I even asked the front desk to get the sheets and pillowcases that needed to be replaced and then send someone to change them for me. Isn't this making things difficult for me? This hotel has no sense of service and no attention to hygiene. It's really bad! It took more than two hours to ask for the room to be cleaned, which was outrageous...so speechless...

Satisfied with hotel services and facilities

Overall pretty good. I just forgot to change the sheets. You can also have it for breakfast. It's a breakfast buffet. The hotel maid changed new sheets last night. The service is still very satisfactory

很好很好👌

Overall it's good, the location is particularly good, the breakfast is average, but the check-out of hotels in Australia is too early. I asked to check out at ten o'clock. I asked the front desk to check out at twelve o'clock, but the front desk only gave me a check-out of 11 o'clock.

If you want to go to the Great Ocean Road, there is no other choice. Let’s just leave it this way. It’s relatively clean.

It's very close to the seaside and the surrounding environment is beautiful. The hardware is not comparable to that of a luxury hotel, but it's pretty good for a small town.

不錯，環境很好的

Super satisfied The sound of the waves is in my ears, and the sea is right in front of me