Sonder The Craftsman Reviews

Pretty good service. The room is very comfortable provided with many convenient facilities.

Very clean and minimalist-aesthetic! Total of 6 people staying together (2 rooms cuz they didnt really wna sleep on the sofa) and its big enough to accommodate 👍🏻 only downside is its in a quite dangerous neighbourhood (saw someone getting pointed at with a gun)

This is my worst experience ever . I was charged a 250 dollars fee from my account, apparently, they said they’ll have that 250 dollars on hold before I can be given the check in details to check into the room and have it refunded back to my account after 3 - 5 business days after checking out . I saw this 250 dollars taken out of my account , the moment I gave authorization for it to be taken, so I can be given my check-in details , but I never had my money returned . I have waited for about 2 weeks now but still never got back my 250 dollars . They said , the money has been refunded back to my account and I should speak with my bank . I spoke to my bank for a hour plus , multiple times but they said they didn’t see the transaction nor my money being refunded nor released . I spoke with Sonder customer service several times but they kept having me going forth and back with no solution nor have my money returned back to me . This is the worst experience have had when it comes to lodging . I’ll never lodge in such a place ever again and I hope they choke on my hard earned money .

Amazingly comfortable and beautiful. The room was one of the best I had ever been; very spacious, clean, and modern. The hotel seemed to be pretty new; inside the building (the lobby) was beautiful as well. The front desk manager was kind and helpful; we asked to keep our luggage for about 2 hours before check-in and everything went smoothly. The Sonder app was convienient to use and the 24-hour chat service was very well-supported and friendly. The app showed all the information I needed in order to access my room and enter the hotel (+ wifi info). I messaged them a couple days before checkin to ask about the sofabed, and they were very responsive. I also asked for extra sheets & duvet while I was staying, and they came within 20 minutes with everything I needed. (However, the duvet cover came separated with the comforter so I had to put them together myself.) AC, kitchen, bathroom, everything worked well. Yes, DTLA is loud with sirens at night, but I think that's just the location. I didn't bring a car, but parking in the area is very expensive. The hotel does not have its own parking lot.

very decent room and self check in service is smooth

It’s good

Great hotel, well equipped. The environment is very quiet. The only thing is that the soundproofing of the door is not very good.

It is located downtown, so it is easily accessible. However, not only this building, but all buildings in general do not have system windows, so soundproofing is not good. It is a clean hotel that combines the advantages of a hotel and Airbnb, so it is convenient in many ways (cooking is possible!). If you come to LA for business or travel, you will definitely visit again~!

We stayed here for three people for three nights for about 60,000 yen. It's conveniently located about 20 minutes by bus from Union Station, and it has a kitchen and laundry machine, which are rare in other hotels, so it was very useful.

Located in downtown Los Angeles, the hotel has a nice environment and washing machines, but there are many homeless people around, the traffic is average, and parking is $30 a night in the back. Reasonable price, average location

It's like a combination of a homestay and a hotel. The room is very large, the bed is also very large, and there is also a sofa bed. It is completely suitable for a family of four. I have to complain that the dryer is very difficult to use, it is very noisy and can't dry dry anything. The location is in downtown and the noise from the road is very loud at night, sometimes there are police cars and sometimes horns. Parking is in the separate parking lot behind the hotel, which costs $30 a night. The hotel is quite cost-effective.

The room is spacious, you can cook, and it is very convenient. It is close to the Staples Center and can be reached on foot. The city is a bit messy and there are many people. It is better to go with friends. The room is spacious enough.

Los Angeles, the heating is turned on in the late autumn at night, and the air conditioning is turned on in the hot summer at noon. The locals call it "the city of eternal summer". I stayed in Sonder Craftsman in the city center, an excellent place between traditional hotels and B&Bs, very spacious, probably a renovation of an old office, with a very high roof and the same window design as Constantine's apartment in the movie. The surrounding area is full of projects where commercial buildings from the 1920s to 1950s were transformed into high-end condominiums and hotels. The United States has finally passed this ignorant policy of strict isolation between residential and commercial areas and started to learn from the mixed model of Asia. With more high-income white-collar residents, the place will naturally be revitalized. Of course, it is still unsafe for homeless people to walk around at night, sewage is constantly flowing, tents are everywhere in the city, and urine smells everywhere. It is okay during the day. There is also Whole Foods not far away. I originally only looked at their wine, but this time I found that the supermarket does not sell Coca-Cola products under the pretext of health and environmental protection! !

In Downtown LA, there are homeless people on the surrounding streets. Don't go out at night. This is the city center, with many food and drink shops. It takes five minutes to walk to shake shack and footlocker. It takes ten minutes to walk to a large supermarket and foods market, which sells organic food, vegetables, meat, etc. I wrote that the booking experience was not good because check-in requires a tedious door opening and elevator password, which do not need to be received in advance. I booked through Ctrip and did not receive any relevant emails from the hotel. There is only one hotel’s very long-winded due diligence email. To be honest, it’s quite annoying to write. The room is very clean, cleaner than many B&Bs.