Because I have a high tolerance, generally speaking, it's OK, so I rarely write reviews on Ctrip, but this time I was so speechless that I had to vent.
The overall environment of the hotel is good, which is what a big hotel should be like. The reason for not giving it a full score is that the hotel is not soundproof, and I am disturbed by people in the corridor and the next room every day.
The service attitude of the hotel staff is generally normal, not enthusiastic but not uncomfortable. The receptionist at the hotel speaks too fast, and I can hardly understand it because I am not good at English. But an uncle in the concierge is very good. When I asked him how to walk to Universal Studios, he gestured and said, and I actually understood it. It's rare.
Finally, the thing to complain about is hygiene. There are used false eyelashes on the note paper on the bedside table, and there are coffee bags used by some guests in the coffee machine that have not been cleaned. The most disgusting thing is that there is even an old pair of underwear in the drawer of the closet. Such a well-known hotel, the price of nearly 2,000 yuan a night is not cheap, and the hygiene is so bad. I don't know how it is managed internally. In the future, the remaining hotels of the group should be carefully selected.
Original TextTranslation provided by Google