Stile Downtown Los Angeles by Kasa

Hotel design was nice and at a convenient location. Room size was comfortable and clean. Showering - water needed quite a while to heat up.

Overall service was below average, for being a hotel in DTLA the windows should have a better acoustic isolation you can hear all the noise from the street if you. The room had a smell. Cannot really describe it. Been in the Ace at New York and London and the experience was pleasant. Cannot say the same to LA

Do not stay here, the change in ownership is catastrophic. They ruined an iconic hotel, and by contactless hotel service what they really mean is we don’t have sufficient staff to run a hotel because we don't want to pay employees to be on-site. This is no longer the Ace and it has decreased substantially in quality - do not stay here thinking it'll be the same! My room looked gutted when I got there - mattress folded up (see photo) cabinets open, sink drain ajar. The singular on-site staff person was friendly, but unable to process a request to change rooms directly because everything is virtual. I submitted a note in their check in review with the photo and received a response that I should go to a closet and get my own sheets and make my bed, and only if the closet didn’t have sheets that I could switch rooms…at a hotel I paid $160 for, make my own bed? The mattress wasn't even set up! It took about 30 mins to finally get assigned to a new room after on site staff contacted their “virtual” team. No apology in their email to update the room whatsoever (and they implied I would've already unpacked my belongings in the abandoned room they gave me?). Their online check in didn’t upload with the new room so on site staff had to assist. Room was fine ish but they have clearly just tried to run a hotel after the Ace brand moved out and they didn’t care to replace anything including shower curtains, wall art, etc. Shower made strange noises and was hard to get the temperature controlled. Shower curtain was missing -- my assumption is the Ace sold them the hotel but took their linens, because the linens were a big decrease in quality and the shower curtains were...missing in action. There is no longer a valet so if that was something you’re looking for it’s not available. I didn’t attempt to park with the hotel but it wasn't apparent how they’d even park cars here. The parking lot next door is sketchy and $30 for 16 hrs. It’ll work, but it’s not ideal an ideal scenario and the hotel has no on-site security so there are no eyes on the street for that lot so to speak. This area of downtown has some safety issues that have arose primarily post-COVID, and there was no on-site security whatsoever, no one at the door of the hotel, etc. which was very unsettling. There were people at the hotel door in the morning, which seemed odd as you'd think the evenings would be important to have a secure hotel. I did receive a $65 refund for my stay after finally getting a response back from management acknowledging their mistakes, but I personally feel like a full refund would be warranted for the stress and frankly misleading information online about how this hotel is being run. My request for a full refund was rejected. There is a reason their prices have dropped (but clearly not enough). Stay here at your own risk, you may or may not have a room ready when you arrive. But hey, there are sheets in the closet! (On site staff was as helpful as they could be and

Downtown LA is wall to wall homeless people. People were yelling in the street all night long. While security folks were in abundance, that did not make us feel any safer. The hotel check in and check outsystem is all done over an app that wasn't working very well. The room was awful. One of the worst beds we'd ever attempted to sleep in. The room was less rhan basic and very small. Thete was nowhere to sit as the bed took up all the living space. Not worth the money.

That’s very rundown place. And was very dirty. It was disappointing.

The hotel is an area that is very walkable and safe, food options are many. The staff of the property are very good. We’ve enjoyed our stay here, the off site over night parking is 3 minute walk away. The carpet in the room is old. We will stay here again next time visiting, I’d recommend this hotel.

The staff is outstanding. I'm so glad they stayed on to work with new management. Definitely recommend when DTLA