The Crescent Powered by Sonder

It is western style that’s the only thing attractive, no good service even need climb ladder with heavy luggage without delaying to check out, or bill extra cost ! Very little TV program Just it is!

The location is old not clean and the ceiling is wood and not noise isolated couldn’t sleep and complained each night specially i had a surgery and needed rest. Bad service.

The Crescent was better kept, and an actual hotel, before it was acquired by Sonder. I miss the staff and attention to cleanliness. The valet guys were honestly the best part of this stay — very welcoming and helpful. Also there was a problem with my thermostat that was never resolved. Great location though if you need to be in BH and stay affordably.

Room was not ready when I arrived 45 minutes after check-in time. Then there was a maintenance issue which caused a room change. Property seems run-down in general.

So long as you don’t need to shower or sleep, the property is great. The street noise and interior noise is sleep prohibitive, but the worst part is that our room was 83 degrees and we couldn’t control it except thru a wall ac that didn’t cool it down. They control temp at front desk! The shower looked too dirty to use. Don’t stay here.

This is the letter I wrote them. Dear Sonder, Please let me explain the reason for my failing score on my recent stay. Let me say the location of the hotel was the only positive that we enjoyed during our stay. First off, when we entered the room and saw the tight quarters, we were a little shocked. The bathroom is certainly dated and could use some definite updating, The sink looked knocked out of place. The shower and bathroom floor with the rough concrete look was a little intimidating. The drain cover in the shower not being secured was also a nice touch that we found out the hard way. Then, after traveling all day on Tuesday April 9th, (day we checked in) we decided to retire early for the evening. We were awoken at 9:00 PM by three of the restaurant kitchen staff, sitting in chairs eating their dinner outside our window talking and laughing loudly without care of disturbing patrons. I finally had enough and decided to open the shade and asked them to shut up. Because of this ground level window with staff continuously outside we were unable to open our shades or curtains and made our stay feel as if we were in a cave. (I have pictures and hope I can supply them here). The following day we were getting ready to go out for the day. We were going to lock some things up into the safe that was inoperative, not to mention not even secured in the cabinet. In my opinion that even defeats the purpose of a safe if it can be picked up and carried away. My Fiancé decided to contact the desk about the safe and the noise complaint from the night before. They finally were able to bring us another non secured safe into the room and told us the restaurant was informed about the noise and it would not happen again. At that time, we decided to ask for no room service and just requested towel exchange. We were not comfortable with people in our room at this point. That night we were out with people late and came home late and went right to bed. We did not notice any noise as again we were really exhausted. Thursday night (our last night) we had a nice dinner at the Italian place one block over. We then decided to pack up some stuff and stay in for the evening to watch some TV. At about 10:00PM we were again awakened by excessive noise outside our room from what we believe to be either kitchen staff or maintenance. To say the least we will not choose to stay with you in this location again. I am still deciding which review sites to share this with as I am a member of several. Regards, This was their Lack Luster reply. Thank you for the candid feedback after your recent stay with us. We’re sorry to hear that your experience with the noise keeping you up at night was not up to Sonder standards. Please reach out to us during your next stay and let us know if there’s anything we can do to make your experience more enjoyable. We’d love the chance to make it up to you in the future.

Loved the staff always there when needed. If an issue arised they were there to help.