Extremely disappointed with our stay at this hotel. My husband and daughter booked a room here, and it was utterly unkept and gross. When I called to request a refund due to the unacceptable conditions, I was met with appalling customer service. The woman at the front desk not only cussed and screamed at me but also pretended to not understand English or even what an email was. When she eventually called the supervisor on his cell phone, she rudely held her cell against the hotel phone for him to speak to me. However, he showed no professionalism, talking over me, and to top it off, she hung up on me mid-conversation. Highly don't recommend this place for anyone seeking a pleasant stay and decent customer service.