I wasn't sure what to expect, but this hotel exceeded my expectations. Everything in the description is true! Staying at this hotel was a highlight for my 3 children on our road trip in Southern California. At a time when establishments have additional charges for everything, it was refreshing that the breakfast, snacks, coffee, ice cream, tourist advice, etc. were all free, with no restrictions. The staff were exceptional, and so kind and helpful (even encouraging) to my children the many, many times they went to the front desk for snacks. They even sent us on our way with snacks for the road! The hotel is enclosed so I was comfortable letting my kids go to the front desk on their own. The location was fantastic, just a short block from all the action. The pool is open 24 hours/day and was well used, but the pool noise did not bother us. The kitchen is modestly stocked with plates and utensils, but we borrowed dishes from the breakfast to cook a few meals while we were there. The hotel is a former apartment building, so the suites have ample room and amenities. Congratulations to the owner, management, and staff for creating an accommodation unlike anything I've ever been to. You're definitely on to something! I highly recommend this hotel, especially for families.