Guest User
September 11, 2024
My husband and I were celebrating my birthday at The one and Only Palmilla. Having stayed before, we were pleasantly surprised that the service is still top priority. Lulu and Diego were always available for every request including reservations, specific food/beverage requests, and general questions. They were available via text and always asked about turndown service as well as spa reservations, fitness center inquiries, and always had our room in immaculate condition! Lulu and Diego had a birthday cake delivered to my room on my birthday which was very thoughtful. We had a junior suite, well-appointed room including a DYSON hairdryer! Our unit was a corner unit, unobstructed view of the sunrise and ocean from our bed! Ricardo at the family pool was attentive to our requests for drinks, food and chairs. He brought two champagne glasses to our poolside chairs overlooking the ocean along with a slice of cake on my birthday which was beyond thoughtful. Lulu and Deigo planned a beachside grilled lobster dinner for my birthday dinner. It was the most romantic dinner including a full bar, seating area carved out of sand covered with blankets and throw pillow overlooking a wood fire built by our waiter. The memories made this trip will last a lifetime. As we waited for our car service also planned by The One and Only, the staff presented us with a glass hummingbird as a memento of our stay. From start to finish, a first class, luxury experience! we never left the property ;)