Guest User
September 30, 2023
My mother stayed in this hotel with unitalsi and shared a room with another person. Rooms were good, comfortable, lunch and dinners perfect, staff was excellent especially the waitresss with the glasses, the tall one, but at the check out my mother wanted to pay 3 extras meals i had ( this was comunicated always in advance) and the lady at the check out didn't even know that ( they were not even charged in the system). She asked 21 € per meal when it was supposed to be 18, at the end she also made an excuse, the typical to not use the POS and my mother had to pay cash (very smart, illegal and in black) and she didn't even give a receipt to my mother (not professional). My mother was shocked, that's not nice to take advantage of people forcing then to pay cash, POS are working and if by any chance you can't do it it's your responsability write a paper where you write you can't take credit card transactions. I can't believe this happened in Lourdes!!! Maybe now the reception lady took the 54€ and meals will never appear in the system as they should..it seems somebody should teach them how to work properly and not taking advantage of old guests.