Microtel Inn & Suites by Wyndham Lubbock

Clean and affordable.

The hotel was clean and quiet. The air and heat worked well and were very quiet. Checkin was easy and staff polite

The hotel downstairs was clean, except for the smell of pot. The hallways/elevator have a funky, dirty smell. The room was okay.

First checked in and the key card wouldn’t work and then the door stayed red so i think it was a door issue. Then had to get another room. They on way to room the whole place smelled of sewer smell. Not just the room. The place is a little dated. Room wasn’t that dirty but the sheets had stains and so did all the towels. We checked out and left.

Parent's room had bed bugs. Our room had sheets with buggers on them.

It had nice things refridge microwave coffee . Rooms to small arangement not comfortable

I just had an absolutely horrendous experience here! Stay away!! I booked and prepaid for 2 nights. My flight got cancelled on the first night of the reservation so I had to fly in the next day. I called the hotel the moment my flight got cancelled and the man at the front desk on the phone told me that it was no problem about my flight being cancelled and that when I come in tomorrow, they would adjust the reservation and I will be covered for 2 nights. Since I was assured my reservation was fine, I didn’t call any support lines or rebook anything. When I arrived to the hotel the next day after my rescheduled flight arrived in Lubbock, the man at the front desk ALSO told me that there was to be no problems with my 2 night reservation, gave me my key to my room and that the manager will need to handle the reservation on the computer tomorrow. Well the next day while I was working in my hotel room they kept contacting me to come down to the front desk, they knocked on my door, kept calling me, so I got ready and went down to the front desk, talked to the manager in the *****ed blue shirt, and he told me that I had to pay for the 2nd night and that I was lucky for them to “comp” my first night there because since I didn’t show up on the 1st night of my reservation because of my cancelled flight and that my entire reservation was cancelled EVEN THOUGH THE FRONT DESK GUY TOLD ME MY RESERVATION FOR TWO NIGHTS WAS STILL GOOD IN PERSON AND ON THE PHONE WHEN I CALLED IN ABOUT MY CANCELLED FLIGHT! The manager told me I should have read the terms & conditions of the hotel website and he was leaning over the counter screaming at me. My issue wasn’t about the hotel websites that take your money if you don’t show up the first night because of a cancelled flight, although I don’t agree with these tactics, I understand. My issue is TWO OF HIS EMPLOYEES TOLD ME BOTH ON THE PHONE THE DAY BEFORE AND IN PERSON THE DAY OF MY ARRIVAL THAT THE RESERVATION WAS STILL GOOD FOR TWO NIGHTS WHEN I ARRIVED!!! I even showed the manager my call log of when I called them & talked to the man at the front desk the day before. The manager was literally leaning over the front desk screaming at me at the top of his lungs over a $50 room and at a long time customer. It was one of the worst experiences I have ever went through!! I packed up all of my stuff and left!! I travel to Lubbock a lot for business and they have lost my business forever!! Stay away!!

I was less than impressed with the cleanliness of this room. The toilets were dirty. There was an old ringing around the toilet. And the toilet seat was dirty. The complementary toiletries were used. The floor hadn’t been vacuumed. The sheets had obviously not been changed. There was make up on the sheets and hair as well. The microwave had what looked like frosting on the Numbers. This was not the best experience. If you can find a better hotel, I would go there not to mention the staff was dismissive and not very friendly. And the neighborhood is shady shady shady. Not to mention the mystery charge on my credit card. Stay somewhere else.

Rude! Filthy! Trashy! Avoid this place like the plague! Book and paid for room in advance. We are a family of 3 traveling with a child on a cross country road trip and booked here for a one night rest over. We were coming in late from driving 8hrs and had delays due to car problems making our arrival very late. I called in advance to make them aware of our circumstance and they said they would not let us check in late. I had to called the corporate office and after an hour of back and forth phone calls and begging them, they let us stay. At this point, we felt like we were an imposition but had little choice. we arrived exhausted around 1:30AM. Then I spent another hour in the room cleaning it. Luckily, I brought sanitizer and Lysol with us. Hairs and grime everywhere: on doors, door handles, beds and sheets, dirty bathtub, floor, sink area- just filth in various surfaces around the room. Room/AC smelt bad. Slept 4 hrs with one eye open. Bring your Lysol, the big can because you’re going to need it if you stay here. Better off at a rest stop sleeping in your car. Fact!