Wingate by Wyndham Lubbock TX South

"When I first arrived with my children I walked into the front lobby where a fish tank was disgusting full of algae and the whole lobby smelled of ****. I asked the front desk person if he had been smoking **** and he said yes. He couldn’t give us the room we reserved an entire month ago as he had occupied it with other guests. We get up to the room he did have available only to find the beds were not made, there had been a fire in the room so everything was unplugged, including the smelly refrigerator, and the temperature was hot due to thermostat unplugged. The bathtub was absolutely filthy with rusted drains and there were no towels. The chairs and bed boards were also very dirty with obvious stains. The tiles in the floor were cracked in several places and the carpets had not been cleaned. We had to wear shoes to walk around and protect our feet. I called the front desk to get housekeeping but they had left for the day. I asked the front desk person to bring me new bedding and he flat out stated “that’s not my job ma’am that’s housekeeping”. Ok by this time my patience is running low. He said he can move us to another room. Ok so we start to pick up our bags to meet him downstairs when he calls back to tell us someone else just occupied the room he was going to move us to. Ugh! It was a nightmare!! After about 30 minutes of standing and waiting he brought bedsheets. That’s it. I asked him to change them and he started arguing with me. I decided to drop it so my family would have a place to rest for the night. We had to wait another hour for towels. I attempted to contact Trip.com customer service but just got circulated through AI survey after survey. I never could reach a real person. My son was coming back from the restroom and pointed out a deer mouse by the bed. I told the front desk and he told me “we don’t have mice in the building ma’am”. We lured the mouse out with bread that we had into a hallway completely up in **** smoke. It was so bad my daughters asthma was triggered. The free breakfast has eggs made with egg powder and cold water, the sausage is undercooked, other options minimal such as one raspberry yogurt, oatmeal packets, or plain bagels. No fruit options or staff on hand to help. Housekeeping is in charge of opening up breakfast. This hotel is family owned and operated with EXTREMELY POOR customer service. I will not be taking my family there again. I would HIGHLY discourage anyone else to stay there as well."

Holiday Inn Express & Suites LUBBOCK SOUTH by IHG

Americas Best Value Inn Lubbock East

Extended Stay America Suites - Lubbock - Southwest

DoubleTree by Hilton Lubbock University Area

"The room is clean and nice."

Mcm Elegante Hotel & Suites Lubbock

"Had a funeral to attend and hotel was close to all events. It gave me a hot breakfast ever morning and two drinks every night. The indoor helped my ache and pains and it was warm pool. For a sad situation I was very comfortable."

Holiday Inn Express & Suites LUBBOCK WEST by IHG

"Holiday Inn is arguably the best value hotel in the US. The one in Lubbock is even better – clean, tidy, and comfortable. I stayed there for two nights and was surprised to find it cleaned every day. The friendly Black man at the front desk was very welcoming and kept recommending good restaurants nearby. I would definitely choose this hotel again next time."

Overton Hotel and Conference Center

Hampton Inn & Suites by Hilton Lubbock University

Baymont by Wyndham Lubbock - Downtown Civic Center

"Good location very dirty in and out ver scary and sketchy left after 5 minutes and drive back home all night you should take this motel out of your app And the city of Lubbock need to look at this location I didn’t have a time to take a picture run back home zero star."

Staybridge Suites LUBBOCK - UNIVERSITY AREA by IHG

Home2 Suites by Hilton Lubbock

"It was OK."