TownePlace Suites Lubbock

My family booked several rooms at this hotel to attend a graduation and was very disappointed! Because it was a Marriott property, I thought we were good but not so.....bad reflection on Marriott. I knew we were in trouble when we pulled into the parking lot and the door to the lobby was standing wide open. We entered into a HOT lobby with circulating fans on the floor. The hallway was also warn like no trace of A/C. My room had air but not working the best. The carpet looked as though it hadn't been replaced in 25yrs and the patio area was FILTHY....hadn't been swept in I don't know how long. To top things off, no wash cloths or bar soap in bathroom. Went down to lobby and was told that housekeeping doesn't come to work til 8am and they would bring some to my room. I went bck down around 8:15 to see what was going on because I hadn't received the towels and there were a line of people asking for wash cloths so I wasn't the only 1. After getting the wash cloths and soap about 1hr later, the lady in housekeeping said "here r ur wash cloths. They aren’t the best but they r clean". She was so right when she said they aren’t the best because they looked worse than my cleanup towels at hm. I will never stay here again , and will definitely not recommend to anyone else!!!!!

From the moment we entered the front door we could tell this would not be a very good experience as the front door was blocked open and the lob by was very warm and stuffy.. Rooms were not clean, water was standing in the hallway from an apparent water leak, carpet was wet, ceiling drywall over the bed was cracked, stained and about to fall, 50% of the lights did not work in the room, coffee maker did not work, room telephone was missing the cord that connected it to the wall jack, window was unable to be locked and could have been easily pushed open as we were on the first floor. Telephone in the elevator lobby was missing and elevator was filthy. Swimming pool had a very green color to the water. As this was graduation weekend for Texas Tech University all hotels were filled and this hotel took advantage of the opportunity to increase rates to $240.00 per night.

I really like this hotel especially the front desk staff very nice and cheery. When I arrived to the hotel I really admired how clean and quiet it was I felt like I was the only guest at the hotel. When I got to my room there was a cool little kitchen area with a stove and a fridge . I also noticed how clean my room was. Another thing I liked about my room was that the shower had good hot water which is important to me. When I got up the next morning I went down stairs to have breakfast it smelled delicious and the eating area was super clean and the food was hot and freshly cooked. After my breakfast I went to the workout area to get in a work the equipment was clean and up to date equipment that allowed me to get in a good workout. I really like this hotel.

Was not happy with this place. The room obviously had not been finished with housekeeping. There was a half empty water bottle setting on the room table, no complimentary shampoo, conditioner, or bar soap. There was only 1 small waste can in the bathroom, none in the kitchen/bed area. We called front desk & they quickly brought the items to our room. Staff was nice & was very accommodating with my room requests of ground floor near an exit door so I could take our small house dog outside for potty & walkin shower. Bathroom had shotty caulking around the floor & shower area had cracked/expanded tiles. They did have an outside pet area, but did not refill the dog poop bags (fortunately I always bring my own). Breakfast was still a grab & go bag. Not many stayed at this hotel compared to other hotels in the area. We will not stay here again.

Checked in and our shower parts and tile were all over sink And floor. No water. No phone. Gave us another room. Room already occupied and aggravated occupant said it was the 3rd time people walked into his room. No other rooms as it was parents weekend. Sent us to Aloft. Let’s just say stay away from that one also. We are dealing with that on another Marriott case. Anyway got home and today have over 1k in charges from the Townplace Suites that we never stayed at. Nor the Aloft. We ended up in my child’s dorm room. Hotel has seen better days. I’m surprised Marriott would allow even with their economy hotels.