Red Roof Inn Lubbock

We made this poor decision because others in our group chose it last minute. My husband, our 2-year old and I checked in after midnight after a 6 hour drive. The place felt sketchy and weird, and our window faced the front parking lot where drunk men were outside being loud. After the long drive we didn't have the energy to relocate and just needed a place to sleep. The curtain was duct taped to the wall, the floor along edges of the window were filthy, saw some type of bug run across the desk (it was dark and the lamp didn't work, so didn't get a good look). The bedsheets seemed clean enough under my phone's flashlight, so we dealt with it. Mattresses were the old cheap thin kind. We got a restless 4 hours of sleep before just getting up and checking out, canceling our 2nd night. Didn't feel safe here with a young child and we didn't dare use the shower or walk without shoes. Luckily front desk staff honored our early check-out without any penalty.

The guy was very rude, at the front desk. He didn’t want to fix my room keys and he’s the one that supposedly fixed them the first time.I went back and forth twice, walking from the third floor because the elevators never worked. He had the stinkiest, rudest attitude and I never got the keys to the room fixed, until I had to walk back down the next morning.

I’m 56 yrs old and this is easily the worst hotel I’ve ever stayed in. The room smelled terrible and looked like it hadn’t been cleaned in weeks. I asked the front desk for air freshener and they gave me cleaning chemical to clean the room myself.

This place is beyond seedy. The staff were nice and helpful but the hot tub was not working, the internet was not available and the ice machine was on another floor. The elevator was not working and the outside doors were propped open. The room smelled like sewage. I wish I had booked somewhere else.

Customer service was great. The hotel smelled bad and the room sheet looked dirty and the restroom shower had rust. Place needs to be update really bad.

I enjoy the indoor scenery. Thank you.

By far the worst customer service I could have ever imagined. Incredibly rude staff. In the first room we got our sheets had blood and P stains on them and I had to ask for a new room. The second room wasn’t much better besides the clean sheets…..

It really bothered me that when I decided to take my kids to the pool the office lady was telling us we needed to keep it down because people were trying to sleep. This was at 6:30pm and the Pool area does echo. It is posted no loud noises after 11. Wasn’t much we could do about noise. Just maybe if workers are going to be staying there their rooms should probably be on the opposite side of the pool. And they decided to record our children swimming and playing. I think it was an unrealistic complaint it being children at 6pm especially if the pool doesn’t close til 8.

The manager Kim did not give me my deposit due to a pen ink stain on the sheet. I expressed that I was doing homework and it can come out and she stated "you ruined my sheets". There was a roach in my room.