Extended Stay America Select Suites - Lubbock - South

Property was in a convenient area. A little difficult to get to from Google directions. Had to make several trips to my vehicle because there was only one luggage cart on the premises

Awful experience. We were there for a funeral and Lubbock was booked due to TT homecoming. We had no choice BUT to stay there. The room was dirty(bugs/hair/etc), water pressure was bad, plugs didn’t work, AC made an awful noise, they usually didn’t have linens when we tried to replace towels each day. We had to postpone our departure for one day and they wouldn’t even extend our booking for 1 day—even though we had already been there for 4 nights. They said we had to extend for a minimum of TWO nights, which is ridiculous. So we left. We will NEVER go back there.

No hair dryer and iron available no shampoo

Both beds were dirty and the chair in the room still had dog hair all in it.

Didn’t get to stay there. They didn’t have me in system. Waiting for my refund from y’all. Judging by the lobby and employee it’s very nasty, dirty and low class.

It smells like cigarettes, stuff are rude

Well they been taking expired I.D’s, have questionable people running in and out of the building, the entire building ran out of toilet paper and I was only there for a night. Not to mention random guys running around asking for “Ramen Noodles.” This places looks really classy from the outside but PLEASE do not be fooled!

Was on the road coming back from Yoakum Texas and realized that Lubbock was probably about as far as I was going to be able to drive due to fatigue. Pulled over, reserved a room, paid in advance. I arrived at 1:45 a.m. and was told that I was not going to be allowed to check in because it was after 1:30 a.m..... this was over the phone from their Lobby as there was nobody at the desk. Was not even allowed to sleep in their Lobby. The explanation was that their system would not allow for a check in after 1:30 a.m. and that there was nothing they could do about it. "It's not me, it's our system", the person said. There was no effort made to help me. I had nowhere to go and they clearly did not care. To make matters worse there was no way to contact ******* or Trip Advisor to assist since neither of their apps have a contact phone number that is 24 hours. Had to sleep in my car in a Walmart parking lot.