Guest User
November 12, 2023
Good evening, we stayed on the night of Saturday 11/11/2023, my wife and I, for 1/2 of a gift check (smartbox box) and it was included in addition to the overnight stay, a rich buffet breakfast, which we were told when we booked that they were doing some work and it wasn't possible to provide it to us, when we asked how we could do it, we were told either this or go somewhere else, it was just enough to answer in another way or send us to the bar in front of the exit of the structure, it's not 'was done, second thing when the room was delivered my wife told the hotel lady that it was cold, she was told there is air conditioning and in any case the heaters are on, instead they were not even lukewarm with the valves with the index at the maximum temperature, finally we took a shower and when we entered the cabin we found long black hair attached to the mixer to turn on the water, we wondered how the cleaning staff managed not to see this thing, there we left on Sunday morning returning the keys to reception but the staff was not present at that time and we were unable to make our complaints, this was our personal experience, luckily it lasted only 1 night
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