Hotel Victoria

Was in a quiet part of the lake but still accessible to the main city and all the transport boats. Breakfast was great and so was the restaurant downstairs for dinner.

Hotel is actually really old. Bedrooms are very simple and we can see that the place is not well kept. Everything looks cheap and not changes for years and years (room doesn’t seem so comfy, minibar has been removed but there is still the logo and the whole decoration is so old and not well maintained). There is also a cigarette smell all over the hotel from the reception to the floors. I would say the highlights of the place are: nice view from the lake view bedroom, double-glazed windows (very calm), easy room service, easy access (5 min by bus to center) and adorable and kind employees always super helpful. However, it super disappointing to have such a beautiful building not well maintained, left alone and badly exploited.

This was a couples trip and each couple booked a separate room. Pros: front desk staff was friendly and attempted to address concerns up to their limitation, location is good with easy access to downtown Lugano (we previously thought it would be further) Cons: - Hotel is VERY outdated with very few modern amenities - Management refused to allow the front desk to give us the controller for A/C unit. They claimed the weather was not warm enough and we could leave the window open. The problem with this is the excessive noise from outside all night long which leads to the next con: - The hotel has a ***** club in the lobby and indecent pictures in the basement where the public bathrooms are. The nightclub attracts people at odd hours and there is loud noises and conversations keeping your from sleeping. We literally couldn’t get more than 3-4 hours of sleep per night. The solution would have been to close the windows and turn on the A/C, but… - There was a hose in the middle of the shower connecting the faucet to the shower head. You basically shower touching the hose and work your movements around it. - Even during the time of the year that managements allows A/C, there is a $30 charge per day for the usage. Overall we wanted to like the place for its location, views, and front desk customer service but at every moment, it disappointed us more.