Holiday Inn Express Luoyang City Center Reviews

Response from Property: Dear Guest,We are sorry to hear about your recent experience with our customer care department and elevators. We take all feedback seriously and are committed to providing an exceptional service to all our guests.Firstly, we apologize for any inconvenience caused by the elevator issue. We understand how important it is for our guests to feel safe and comfortable during their stay, and we will investigate this matter further to ensure it is resolved promptly.We also appreciate your feedback regarding the customer service department. We recognize that a responsive and efficient customer care team is essential to providing a superior guest experience, and we will work to address any issues that may be hindering their performance.Once again, we apologize for any inconvenience caused during your stay and hope that you will give us the opportunity to make things right. Thank you for your understanding and support.Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for choosing our hotel for your stay.Our hotel is indeed located very close to the metro, providing you with great convenience for getting around the city. We are glad to hear that you found our front office staff to be friendly and willing to help. Our team strives to provide excellent customer service and we are pleased that you noticed their efforts.Your feedback regarding the room carpet and bathroom seriously is important to us ,We will address with our management. We look forward to exceeding expectations on your next stay.Best Regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your positive feedback! We are delighted to hear that you enjoyed our hotel's excellent location just beside the subway station, the superior service, and the spacious rooms with comfortable beds.We strive to provide our guests with a convenient and comfortable stay, and your satisfaction is our top priority.We hope to welcome you back soon and continue to provide you with the same exceptional service and accommodations. Looking forward to your next visit!Best Regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel.We are proud of our excellent location, with the subway station conveniently located right in front. We are also thrilled that you found our staff to be helpful, attentive, and hospitable. Maintaining cleanliness and comfort in our rooms is always a priority, and we are pleased to hear that you found the beds comfortable and the room to be clean.We sincerely appreciate your feedback and look forward to welcoming you back soon. Best regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for choosing our hotel and for sharing your feedback. We appreciate your valuable insights.We are delighted to get your recognition to our hotel's location, staff service and beds etc.Regarding breakfast, we're glad you found it to be good, and we'll take your feedback about variety into consideration. We always strive to improve our services to better meet our guests' needs.Thank you once again for your stay and feedback. We hope to have the opportunity to welcome you back soon.Best regards,IHG Social Listening Team

Response from Property: Dear guest,Thank you so much for your review. We are happy to learn that your experience at our property was great and that you enjoyed our clean and comfortable rooms. We look forward to your return!Kind regards,IHG Social Listening Team

Response from Property: Dear Guest,We appreciate your comments and are delighted to receive your praise regarding hotel's location, cleanliness and staff service etc.We look forward to welcoming you back to our hotel in the future and continue providing you with an exceptional experience. Thank you once again for your feedback. It is our pleasure to serve you!Warm regards,IHG Social Listening Team

Response from Property: Dear Guest,We are happy to know that you are satisfied with our location,cleanliness and breakfast etc. Your valuable comments are great importance to us and served as a catalyst for our improvement.We look forward to having an opportunity to serve you again in the near future.Best regards,IHG Social Listening Team

Response from Property: Dear Guest ,Thank you so much for taking the time to share your feedback about your stay with us. Each of our staff adheres to the service philosophy of "meeting customer needs as much as possible", and provides thoughtful, thoughtful, and delicate services, allowing you to feel at home like comfort, comfort, and ease on a long journey.We look forward to having you stay with us again soon. Sincerely,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found our bed and pillows comfortable for a good night's sleep. Our location is also a great asset, being just below the subway station, which makes it very convenient for getting around the city.Our staff team is always committed to providing a warm and helpful service, and we are thrilled that they were able to assist you with your enquiries. We value your feedback and will use it to further improve our services.We would be delighted if you would consider staying with us again in the future.Warm regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you so much for taking the time to to write a review.Our hotel is located at exit 3 of Tangzhen Station on Subway Line 2, adjacent to Zhangjiang High-Tech Park, Kangqiao, and the New International Expo Center, and about 8.2 kilometers away from the Disney Resort. Subway Line 2 directly reaches important commercial districts such as the New International Expo Center, Lujiazui Financial and Trade Zone, People's Square, Nanjing West Road, and Jing'an Temple.We hope to have the opportunity to welcome you again in the future and look forward to providing you with an even better experience.Best Regards.IHG Social Listening Team

Response from Property: Dear guest,Thank you for your feedback. We are sorry to hear that you encountered some issues with the odour in the room and bedbugs. We take these matters seriously and will address them immediately.To ensure the best possible experience for our guests, we will inspect the room and take appropriate measures to address the odour issue and any bedbug infestation. During your stay, no matter what problems you encounter, please inform us in time that we will do our best to improve and solve them.Once again, thank you for bringing these issues to our attention. We value your feedback and will use it to continuously improve our services.Best Regards,IHG Social Listening Team

Response from Property: Dear Guest,We are thrilled to hear that Ella at the front desk was so helpful to you. Ella is a valuable member of our team, and her dedication and commitment to guest service are second to none. We are extremely proud of her and appreciate your feedback.We always strive to ensure that our guests receive the best service possible, and it's wonderful to hear that Ella exceeded your expectations. We will certainly pass on your commendation to her.Thank you for your kind words. We hope that your next stay with us will be even more enjoyable.Best Regards,IHG Social Listening Team

Response from Property: Dear guest, Thank you for your feedback! We are glad to hear that you were satisfied with the cleanliness and size of your room. We also appreciate your comment on our breakfast, which we strive to provide a variety of options for our guests. We will continue to work on improving our services and providing a comfortable stay for all our guests. Thank you again for your feedback and we look forward to welcoming you again in the future.Best Regards,IHG Social Listening Team